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Customer Satisfaction Manager

Ingram Interactive Buena Park, CA

  • Expired: July 27, 2021. Applications are no longer accepted.

Job Description We are seeking an experienced Customer Relations Specialist to join our team You will be responsible for ensuring our customers had a great experience and if there were any issues your will be resolving their concerns. This job is primarily done over phone and computer and requires great attention to detail, and superb follow up skills. Responsibilities: Handle customer complaints Provide information about the products and services Identify and resolve process issues with department heads Document and update customer records based on interactions Develop and maintain a knowledge base of the people/processes/departments that require the most correction.

Constant and Ongoing process improvement objectives identified and achieved ​ Qualifications: Previous experience in customer service management Ability to build rapport with clients Ability to prioritize and multitask Ability to work with department heads to achieve the desired result Positive and professional demeanor Excellent written and verbal communication skills Company Description Ingram Interactive is a recruiting and training firm for companies. We are hiring for our clients that run ethical businesses and treat everyone with respect and fairness.

Ingram Interactive

Address

Buena Park, CA
USA

Industry

Business

View all jobs at Ingram Interactive