Move Ins and Transitions Manager
- Expired: January 20, 2022. Applications are no longer accepted.
Ingleside at King Farm (IKF,) located in Rockville Maryland, is a not-for-profit, continuing care retirement community central to the award-winning inter-generational King Farm community. IKF consists of 368 Independent living apartments, 32 Assisted Living Apartments, 32 Memory Support Assisted Living Apartments and 45 Skilled Nursing beds. We offer small town living just a short ride from the Nation's Capital. Inside our walls, residents find a stress-free lifestyle with a variety of cultural arts, wellness activities and amenities to choose from. Ingleside at King Farm is looking to hire for our Move Ins and Transitions Manager for our Independent Living and Healthcare residents. We have a proven record of success!
IKF consistently maintains a 5 Star CMS rating and we are CARF certified! We have achieved certification as a Great Place to Work based on team member feedback in areas relating to trust, culture, and the meaning derived from their jobs. Ingleside offers competitive salaries and comprehensive benefit plans that include Medical, Dental and Vision, Paid Time Off (PTO), 401k with matching and 3 year vesting. We also offer onsite CPR, Well-being Model and Certified Dementia Practitioner training and scholarship opportunities. If your career goals and passion for seniors is in line with ours, Ingleside at King Farm is the place for you.
We would be honored to review your resume and cover letter in hopes that you join our team! Position Summary: The Move-in and Transitions Manager is responsible for selling, ordering, coordinating, inspecting, and accounting for the installation of custom finishes and upgrade products in both current and future residents' apartments. The MTM's efforts will assist the community to increase the absorption rate of new apartments and to speed up the re-sale of existing apartments. This position is primarily responsible for managing all the physical and aesthetic aspects of both external and internal moves for the community as well as the construction process.
Additional duties include administrative support of the Property Management team. Position Requirements: A college degree is preferred. Some college may be considered in lieu of experience. The candidate must be customer-focused, detail-oriented, highly organized, flexible, and able to work with minimal supervision.
A quality service orientation is a must. The candidate must also be a good communicator, a strong team player. Must be proficient in the operation of computer applications.
Have both excellent oral and written communication skills. 3-5 years Senior Living Community experience preferred. Sales, Interiors and Project Management experience a plus. Key Responsibilities: Move Coordination Responsibilities: Coordinates those aspects of residents' transition into and throughout the continuum of care that relate to the physical move preparation and completion process. * Coordinates all phases of the physical turnover process for Independent Living Apartments, Assisted Living Apartments and Cottages as necessary.
Tracks and ensures all specified refurbishments have been completed, signed off on and ready for move in. * Meets with new and current residents to guide them through the options selection process, provides pricing information to residents, and obtains approval from residents for Options and additional costs, as relevant. * Responsible for clear, prompt, and accurate communication with the Director, Property Management and Sales and Marketing Director as it relates to material selections for all refurbishments. New Residents: Coordinates with the Marketing department to manage the transition of new residents from their current home to their new residence. * Provides resident with list of all necessary preparations for moving out of their current home. Prepares directions for moving in to new residence to aid in the transition. * Maintains open communication with new residents and staff to answer any questions or concerns regarding the move or transition. * Sends new resident updated newsletters and publications to keep informed of events and functions throughout the community. Encourages residents to attend functions for social activity. * Forwards written correspondence to new and prospective residents to keep up to date on status of move-in day and processes. * On move-in day, oversees the "Welcome" process, including preparing and delivering Welcome Baskets, preparing and delivering the Resident Handbook, and reviewing key safety and security information. Current Residents: Coordinates with Resident Services, Marketing and Property Management to manage the transition of current residents from their apartment/cottage to another apartment/cottage/assisted living apartment in the community. * Provides current residents with list of all necessary preparations for moving out of their current apartment/cottage.
Prepares directions for moving into another apartment/ cottage. * Maintains open communications with current residents to answer any questions or concerns regarding the transition within the community. * Forwards written correspondence to current residents to keep up to date on status of: Construction progress, move-in day and community information. * Checks on residents after move-in is completed to ensure all needs and expectations have been properly met. * Conducts resident satisfaction survey of move-in process and analyzes results. Refurbishment Functions: Coordinates directly with Director, Property Management schedule and complete refurbishment of resident apartments and/or cottages prior to move-in day. * Performs walk-through of each available apartment and/or cottage and notes repairs and maintenance required. Notifies maintenance of all repairs and date to be completed. * Meets with prospective residents to assist in the selection of upgrades to the standard unit. * Records all selections made by residents for their new apartment or cottage. Forwards selections to maintenance/contractor for implementation and to Finance for any additional charges to be billed. * Works with contractors and the Director of Property Management to plan, organize, and direct activities to complete resident and Community scope lists. * Maintains contact with resident to update on progress of refurbishment and answer questions or concerns in regard to new apartment or cottage.
Records all contact made in marketing log book. * Completes final walk through of refurbished apartment and/or cottage to ensure all resident needs and selections were met. Creates/completes final punch list of construction, signs off on inspection sheet and places in resident file. Administrative Functions: Performs clerical functions for the Property Management department as well as other general office duties as assigned. * Performs word processing and clerical duties as requested in a timely and accurate manner; proofs all work before forwarding to resident or staff, ensuring 100% accuracy. * Attends and participates in various meetings and work groups as requested by the Director, Property Management Performance and Professionalism: Maintains professional presence when representing Ingleside; exhibits degree of professionalism consistent with standards in performance, behavior, and appearance. * Maintains resident confidentiality and privacy at all times according to policies and procedures; uses discretion when discussing confidential matters. * Demonstrates courteous and cooperative behavior with residents, families, co-workers, subordinates, supervisors, and other department staff. * Maintains positive working relationships with management and coworkers; willingly follows directions and requests as appropriate. * Exhibits professional standards through appearance and demeanor consistent personnel standards. * Demonstrates a thorough knowledge of work assignments and performs in a manner to meet quality and timeliness objectives. EEO Statement As an employer committed to Equal Employment Opportunity, Ingleside recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law. If interested in this position please apply to this posting and attach cover letter along with your resume. Due to the large number of applicants please DO NOT call to check on the status of your application. Hiring managers will review all applicants and contact those that are the best qualified.
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