Call Center Operator/Receptionist

Another new role at Infusion for Health! We are looking for a Call Center Operator/Receptionist to add to our team in Brea, CA.

We are looking for someone that loves working with people, helping them with their needs, and providing excellent customer service. This is an ideal role for someone looking for a set, full-time (Monday-Friday) schedule. This is an entry-level position with opportunities for advancement. If you are looking for a steady paycheck, benefits, and a more stable work environment- this might be the right match for you!

The Call Center Operator is responsible for answering incoming calls and directing them to the appropriate department or individual. They may also assist patients with scheduling appointments, providing information about services offered at the center, and addressing any concerns or complaints they may have. In addition, the operator may be responsible for maintaining patient records and updating information in the center's database. Strong communication and customer service skills are essential for this role.

Responsibilities:

• Handling incoming calls from patients, insurance companies, and healthcare providers and directing them to the correct department
• Greeting any in-office visitors
• Assist with scheduling appointments, answering questions about Infusion for Health
• Understands and abides by HIPAA policies and procedures
• Makes outbound calls to no-shows, reschedules, and confirms appointments
• Data entry

Experience:

• High school diploma
• 1 year of office experience (healthcare preferred)
• Knowledge of medical terminology is preferred
• Strong customer service and communication skills are a must!
• Experience with EHR/ EMR is preferred

The hourly range for this role is expected to be between $18-$20. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards include a comprehensive benefits package, paid time off and holiday pay.