Systems Engineer – IT Service Management
In the role of Systems Engineer – IT Service Management, you will be the first point of contact of the IT Services Support and Operations team, handle first level incident and service requests, monitor the availability and continuity of IT services, coordinate with other teams like IT Asset Management and audit teams and implement planned actions to increase customer satisfaction and be involved with customer service representative activities in order to meet all actions and tasks as defined by the governing SLAs.
Location for this position is Reno, NV.
Responsibilities include but are not limited to:
Desktop / laptop installation & configuration
General onsite (primarily hands on / in person) and remote troubleshooting of systems and software
In person VIP support of users through several buildings on campus
High School Diploma
At least 3 years of experience relevant to the job description. May consider education in lieu of experience, depending on degree of educational abilities as it relates to the job description and overall IT technical knowledge.
· Background in providing L1 and L1.5 support in the Windows operation system
· Ability to work independently and without immediate supervision
· Experience with Microsoft application suite, including, but not limited to MS Office, Skype or similar software applications