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IT Help desk System Engineer

Infosys BPM Reno, NV
  • Posted: over a month ago
  • Full-Time

Systems Engineer – IT Service Management

Reno, NV

In the role of Systems Engineer – IT Service Management, you will be the first point of contact of the IT Services Support and Operations team, handle first level incident and service requests, monitor the availability and continuity of IT services, coordinate with other teams like IT Asset Management and audit teams and implement planned actions to increase customer satisfaction and be involved with customer service representative activities in order to meet all actions and tasks as defined by the governing SLAs.

Location for this position is Reno, NV.

Responsibilities include but are not limited to:

Desktop / laptop installation & configuration

Windows imaging

Software configuration

General onsite (primarily hands on / in person) and remote troubleshooting of systems and software

In person VIP support of users through several buildings on campus

Qualifications

Basic

High School Diploma

At least 3 years of experience relevant to the job description. May consider education in lieu of experience, depending on degree of educational abilities as it relates to the job description and overall IT technical knowledge.

Preferred:

· Background in providing L1 and L1.5 support in the Windows operation system

· Ability to work independently and without immediate supervision

· Experience with Microsoft application suite, including, but not limited to MS Office, Skype or similar software applications

Infosys BPM

Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 32 delivery centers in 14 countries spread across 6 continents, with 36,926 employees from 80+ nationalities, as of Sept, 2018. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled

Address

Reno, NV USA 89511
Reno, NV
89511 USA

Website

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