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Operations Specialist

Information Technology Professionals LLC Brookfield, WI
  • Posted: over a month ago
  • $45,000 to $60,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Operations Team |Service Delivery Specialist

A Day in the Life: The Service Delivery Specialist (YOU!?) will have the opportunity to support our client base with a wraparound approach, ensuring quality service is being delivered to our clients. You help strengthen our Operations Team and take ITP to the next level with your proven customer service skills, supporting our Milwaukee and Appleton client base. Primary duties include organizing ITP engineers and resources, working closely with our clients, and seeing issues through from inception to completion.

Scope of Activities:

  • Working with sales and account management on proper onboarding of new clients
  • Ensuring that client contracted services are being provided accurately
  • Managing the daily scheduling needs of network engineers
  • Developing a strong working relationship with the engineers to support them in delivering quality service to our clients
  • Developing strong relationships with our clients and establish yourself as the go to person for all of their IT needs
  • Responsible for keeping informed on issues occurring within the client’s environment and ensuring the proper resources are scheduled to reach a timely resolution
  • Tracking recurring issues at clients and keeping account managers and Director of Service Delivery informed so that they can provide proper consulting
  • Auditing client billing as needed and resolving invoicing concerns
  • Maintaining client site configuration information.
  • Partnering with sales, account management and engineers when larger issues arise at a client to develop a remediation plan
  • Maintaining a professional and technical knowledge
  • Traveling within the Milwaukee market and minimal travel to the Madison and Appleton markets

What You’ll Need:

  • Minimum two years of Operations experience within an IT environment
  • Experience in managing multiple schedules
  • Strong customer service skills
  • Working knowledge of Microsoft Word, Excel and Outlook
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Valid driver’s license and Reliable transportation

Information Technology Professionals LLC

Why Work Here?

ITP is a fast-growing IT service organization, and we believe that our talented, genuine staff is the biggest reason for our success.

When you join ITP, you do more than switch jobs and advance your career, you will become part of our family. When it comes to welcoming new members to the ITP team, we look for individuals who love helping people by providing technical solutions, as well as IT support and consulting. Our ideal candidate is able to speak relevantly to both our IT and Non-IT customers. We are looking for talented and genuine people to help serve our clients and continue to fuel our growth! We must have caught your attention if you've read this far, so let's talk! :)

Address

20300 Water Tower Blvd Suite 125 Brookfield, WI 53045
Brookfield, WI
USA

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