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Manager of Production Support

Information Technology Professionals LLC Madison, WI
  • Expired: 26 days ago. Applications are no longer accepted.

Manager of Production Support

Position Purpose:

  • The individual occupying this position collaborates with company customers and other stakeholders to identify customer requirements and assess impacts to other data and systems, consider available technologies, compare costs and benefits, and recommend solutions. The individual acts as general contractor on projects and populate project teams with specialists in various technical areas, to ensure results meet negotiated customer expectations and adhere to internal standards and strategies.
  • Incumbents are responsible for coordinating systems analysis and application development activities through direct and indirect staff including onshore and offshore development teams. Responsible for directing development teams in the areas of scheduling, technical direction, future planning and standard development practices. Also participates in budgeting and capital equipment processes and quality/maturity improvement activities for the development organization. Meets scheduled milestones to ensure project/program objectives are met in a timely manner and has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing systems analysis and application development projects and programs.
  • This is a full-time, exempt position working Monday through Friday with core hours of 8:00am to 5:00pm. The position reports to our Director of Application Engineering and will be work out of our corporate offices in Madison, Wisconsin.

Positional Responsibilities:

  • Support Engineers: System Technicians, System Administrators, System Engineers, Infrastructure Architects
  • Manage individual and team work load and priorities
  • Hire and train technical staff, prepare and conduct performance reviews, and manage a staff of full time employees, contractors, and offshore resources
  • Manage functional area’s project delivery including project vision, business requirements, project planning, organizing and negotiating the allocation of resources and delivery commitments
  • Continually formulate tactics and strategy to drive down costs to operate
  • Review performance of IT systems to determine operating costs, productivity levels, capacity needs security and upgrade requirements
  • Oversee negotiation and administration of vendor, outsourcer and consultant contracts and service agreements
  • Direct supervision of the infrastructure functional area
  • Determine functional area projects and priorities: assign staff accordingly

Positional Competencies:

  • Ability to foster and advance team members career path
  • Encourage and hold team members accountable for performance and behaviors that align with our culture
  • The ability to perform under pressure
  • The ability to present ideas and plans clearly
  • Can show awareness of the consequences of one's choices, decision and actions for part of or the entire organization
  • The ability to work effectively with others in order to achieve a shared goal


  • Bachelor’s degree in MIS, Computer Science, Engineering, or related discipline with software development focus; MBA degree (with undergraduate degree in a technical discipline) is a plus
  • Eight or more years of progressive broad-based information systems experience
  • Three or more years of demonstrated management/supervisory experience in application implementation
  • Five or more years of relevant business area experience (as either an IT or line-of business employee, in current or another company), with two years of solving business problems with appropriate technology fit
  • Previous experience in overseeing the direction, development, and implementation of software solutions
  • Knowledge of current and emerging technologies in some or all of the areas of MS Technologies, Open Source Technologies (Linux, Apche, MySQL, JBoss), SNA/NAS, VMware, Exchange and AWS Cloud Services
  • Knowledge of SQL and Node.js preferred
  • Ability to support Desktop Operating Systems and software applications, administering Server Operating Systems and network
  • Project management experience in an agile environment (Scrum certification is a plus)
  • Familiarity with vendor contract structures and writing contracts
  • Skilled in project management and execution of multiple or complex projects
  • In-depth knowledge of Agile software development methodologies
  • Ability to perform software development and/or programming design and systems management involving web-based applications, automated software and system management tools

Corporate Core Competencies:

  • Adaptability - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
  • Initiative - Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed
  • Results Focus - Can be counted on to meet or exceed goals; pushes self and others for results; is a conscientious worker who can be relied upon to handle unforeseen obstacles
  • Customer Focus - Meets internal and external customer expectations; delivers upon commitments; build customer confidence; follows through on requests gaining trust and respect
  • Ethics/Integrity - Is seen as a direct, truthful individual; adheres to appropriate core values at all times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches

Information Technology Professionals LLC

Why Work Here?

ITP is a fast-growing IT service organization, and we believe that our talented, genuine staff is the biggest reason for our success.

When you join ITP, you do more than switch jobs and advance your career, you will become part of our family. When it comes to welcoming new members to the ITP team, we look for individuals who love helping people by providing technical solutions, as well as IT support and consulting. Our ideal candidate is able to speak relevantly to both our IT and Non-IT customers. We are looking for talented and genuine people to help serve our clients and continue to fuel our growth! We must have caught your attention if you've read this far, so let's talk! :)


Madison, WI. 53705
Madison, WI