Founded in 1987, IMG has been a leading small business that exemplifies competence, integrity and follow-through by consistently providing customer focused professional services derived from our knowledge of the customer, understanding of the requirements, development of our approach, proposal of our solution, delivery of our offerings, and the effective management of our services to ensure that our company is recognized for our relentless pursuit of improvement and for continually exceeding expectations.
IMG - Povides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide
The QA Manager must understand IT service operational data, turn data into information, information into insight and insight into meaningful business decisions. The role requires data analysis and understanding of IT services and integrated systems.
+ Audit service management team performance, both customer facing and internal tasks
+ Works with process owners to support ITSM process, workflow, and SOP compliance across the organization
+ Support root cause analysis of customer issues and SLA impacting events
+ Conduct quality assessments, trend analysis and provide management reporting on support metrics
+ Prepare daily/period reports to communicate outcomes of quality activities
+ Perform analytics on discrepancies and issues and perform root cause analysis
+ Identify ITSM Process, workflow, and SOP opportunities for efficiency and cost reductions
+ Leads the escalation / communication of risks and issues as appropriate
+ Assist in the Quality Testing of new system functionality
+ Support the communication and training of Continual Service Improvement to operational and engineering team.
TS/SCI CI Poly clearance required.
Candidate must have a Masters' Degree and 12 years of experience
IMG COMPANY BENEFITS
Health, dental, vision, and life insurance
401(k) with company match
20 days of personal leave plus paid holidays
Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin
TS/SCI Poly security clearance required
External Company Name: Information Management Group, Inc.
External Company URL: http://imgva.com/