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Account Manager - ICMI's Contact Center Expo

Informa Tech
New York, NY
  • Expired: June 28, 2022. Applications are no longer accepted.

Job Description

The mission of the Senior Account Manager-Services is to position HDI and ICMI as trusted, strategic consulting partners within organizations that have large, enterprise-level contact centers, IT support, and service management functions and teams. The successful Senior Account Manager-Services will be focused on adding new clients, while simultaneously growing the HDI and ICMI consulting footprint within existing accounts. This is a high-profile, senior-level sales role that requires a refined consultative sales approach and the ability to manage multiple priorities in a fast-paced environment.

Day to day Responsibilities

Full customer account management, including negotiating contracts and agreements to maximize profit (not limited to)

Operate as the lead point of contact for any and all matters specific to your accounts

Building and executing retention and new business development strategies to grow and expand with new and existing Customers including upselling and cross-selling*

Achieving revenue targets, proactively responding to inbound inquiries and self-generated leads based on a deep market and product understanding

Accurately positioning Informa Tech’s products, solutions, and services as a solution for market and business challenges that meet the Customer’s needs

Reporting accurate forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities

Manage projects and engage in project management duties within Customer relationships, working to carry out and deliver Customer goals while meeting company goals

Coordinate with colleagues working on the same account to ensure consistent service

Service multiple Customers concurrently, meeting and exceeding deadlines

Keep Customer information/records up-to-date such as interactions, transactions, account plans, and records on the Informa CRM system.

Build a social media presence through social selling

Liaise with colleagues to keep your knowledge of new and existing products, services, and solutions up to date

Share news and insight with all internal colleagues

Build and maintain strong customer relationships.

Proactively develop yourself, keep abreast of the changing landscape, and have a personal development plan utilizing the Informa Tech Sales Excellence Competencies.

Keep up to date with current market conditions and competitors' products

Attend key Informa and industry-relevant competitor events.

Work on projects across the business as and when required

Informa Tech


New York, NY



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