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Customer Service Representative / Call Center Rep / CSR

Infojini Swedesboro ,NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position: Reverse Logistics Specialist
Location: Swedesboro, NJ 08085
Duration: 12 Months
Shift: Mon - Fri 8am - 5pm
Pay Rate: $19/hr on W2

Job details mentioned below:

Required

Logistics experience – activities include inbound and outbound transportation management, management of third-party logistic service providers
Minimum of 3 years customer service experience
Strong computer skills a must
Proficient in Outlook - creating folders, categories, quicksteps
Proficient in Excel - organizing, formulas and conditional formatting
Administrative experience
Prioritizing and managing multiple tasks
Strong oral and written communication skills
Ability to analyze and summarize large sets of data
Ability to problem solve
Attention to detail
Must be able to work independently
Professionalism, phone etiquette, and customer service skills a must
Perform special project and other various duties as needed

Duties
Generate multiple reports via Excel
Track large amounts of shipments daily
Monitor shipments while tracking to determine if an exception has occurred  
Investigate cause of exception
Responsible for problem resolution for clients and partners
Follow all relevant Standard Operating Procedures, client protocols, and quality criteria in accordance with good manufacturing practices in all areas of responsibility.
Maintain, organize and share exception notes
Responsible for managing phone calls from client and internal staffs
Responsible for managing high volume of emails from client and internal staff
Provide essential information, timely to client and internal staff
Ensure continuous customer satisfaction


If you believe you're qualified for this position and are currently in the job market or interested in making a change, please reply to his email with a recent copy of your resume or please feel free to call at my direct no. (201) 977-8951 and I will be happy to discuss this position in detail with you.

 

Company Description
Ranked as one of the INC 5000 fastest growing companies for the last five years, Infojini has 13 years of experience in providing services like staff augmentation, software development, website & mobile app design and development, application support & maintenance, cloud, cyber security to clients. We have extensive experience with Fortune 500 and government clients such as State of Maryland, State of Texas, State of Washington, State of California and many more.

Infojini works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

Exceptional people, processes, and technology all dedicated to getting the job done right is the secret of our success. We understand that for technology to work it has to serve real business needs, and that every IT service has to be implemented by people. So we focus first on understanding your company and its industry needs, and then on meeting those needs with extraordinary people who have both the industry specific technical skills and the work ethic and communication skills to help ensure your success.

We at Infojini help people quickly view and explore the full scope of enterprise and Web-based information available for better-informed decision making. Our open, Web-based solutions help to gather, analyse, and organize structured and unstructured digital information, and present it in a single, unified navigation view that dynamically displays content in context.

Our vision is to achieve global IT services leadership in providing value-added high quality IT solutions to our clients in selected horizontal and vertical segments, by combining technology skills, domain expertise, process focus and a commitment to long-term client relationships. Read our case studies to understand how we engineered our client's success.

Infojini

Why Work Here?

Awesome CEO, Great Benefits and lots of room for growth!

Ranked as one of the INC 5000 fastest growing companies for the last five years, Infojini has 13 years of experience in providing services like staff augmentation, software development, website & mobile app design and development, application support & maintenance, cloud, cyber security to clients. We have extensive experience with Fortune 500 and government clients such as State of Maryland, State of Texas, State of Washington, State of California and many more. Infojini works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Exceptional people, processes, and technology all dedicated to getting the job done right is the secret of our success. We understand that for technology to work it has to serve real business needs, and that every IT service has to be implemented by people. So we focus first on understanding your company and its industry needs, and then on meeting those needs with extraordinary people who have both the industry specific technical skills and the work ethic and communication skills to help ensure your success. We at Infojini help people quickly view and explore the full scope of enterprise and Web-based information available for better-informed decision making. Our open, Web-based solutions help to gather, analyse, and organize structured and unstructured digital information, and present it in a single, unified navigation view that dynamically displays content in context. Our vision is to achieve global IT services leadership in providing value-added high quality IT solutions to our clients in selected horizontal and vertical segments, by combining technology skills, domain expertise, process focus and a commitment to long-term client relationships. Read our case studies to understand how we engineered our client's success.

Address

Swedesboro
Swedesboro, NJ
08085 USA