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Associate Business Analyst

Lake Mary, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title : Associate Business Analyst
Location: Lake Mary, FL 32746
Duration: 3+ Months (Possibly Extension)

HYBRID OUT OF Las Vegas, NV, Lake Mary, FL OR San Marcos, CA.
Must be local to 1 of these 3 locations.


The Timeshare Business Analyst and Associate Trainer will oversee, develop, coordinate and administer internal training programs for Vacation Ownership Services division employees. Translate business requirements into system definitions and solutions. Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures and project status, among others. Identify training needs, standardize training initiatives, and track and report on training success. Sets a positive example to others relative to professionalism and the respect of others in order to contribute to a positive tone in the workplace.

Gather information and data on business processes and procedures.
Receives/identifies problem or process issues and inefficiencies, researches alternatives, contributes to presentations, tests to confirm, and participates in implementing solutions for defined business processes.
Works with business partners to create documentation of business processes, training procedures, and standard operating procedures.
Generates/monitors standard reports. Reviews and audits information.
Assists in coordinating, conducting or facilitating general and specific training programs for organization employees.
Assists in preparing training plans relevant to the material.
Keeps records and gathers information from course evaluations. May suggest improvements.
Delivers established training courses.
Provides orientation and onboarding training to new division employees.
May travel to other locations to assess needs, deliver training and/or perform other business needs.
Performs after-hours/weekend testing of system enhancements and fixes. This could be within the division or in conjunction with other First American groups (both onshore and offshore).
Monitors the shared email inbox to assist system users with inquiries, requests and/or issues.
Gather information on business objectives from management, determine training needs, and recommend solutions.
Actively participates in the design of training/instructional materials including web publications, policy and procedure manuals and client-specific guidelines

Must have high school diploma or equivalent
Bachelor's degree is highly desirable
1 year of directly related analyst experience
1 – 2 of training-related experience
Time management skills
Detail oriented
Good written and verbal communication skills
Analytical skills
Problem-solving skills
Data management skills
Organizational skills
Program coordination skills
Presentation skills within a group and/or one on one
Proficiency with MS Office
Organized and analytical

Bachelor's degree or equivalent combination of education and experience

Company Description
Awesome client to work with. Great and positive work environment.


Why Work Here?
Awesome client to work with. Great and positive work environment.

Awesome client to work with. Great and positive work environment.


Lake Mary, FL



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