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Service/Monitoring Department Assistant

Infinity Energy Inc Rocklin, CA
  • Posted: over a month ago
  • $14 Hourly
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Assists the Service Department Manager with day-to-day operations to increase efficiency and productivity. This candidate will need to be a team player with a strong attention to detail, excellent written and verbal communication skills, the ability to multi-task, and is customer service oriented. The candidate must be computer literate and be comfortable learning and using new computer-based programs. Duties responsibilities will include, but are not limited to:

Service Tasks:

· Contacts customers to schedule appointments for service-related issues

· Works with service technicians to schedule and complete service requests in a timely manner

· Follow-up with customers to keep them informed of the progress of their service request

· Maintains and updates customer account profiles

· Contacts and works with third party contractors to ensure work orders are completed

· Will utilize various computer programs and applications to manage service requests

· Routinely updates our partners on the progress of open work orders

· Coordinates between multiple departments to determine, isolate and resolve service-based customer issues

· Contacts manufacturer tech support to follow up and track RMA equipment

Monitoring Tasks:

· Prep systems within Monitoring portals for next days’ jobs

· Contact homeowners to turn systems on

· Update database regularly with notes

· Verify that systems are working properly

· Work with manager if issues on systems arise

· Coordinate with outside warehouses for truck rolls, if necessary

· Trouble shoot errors when systems are reporting errors

Infinity Energy Inc

Why Work Here?

We are a fast moving company and need someone who can adapt quickly to a changing role with changing responsibilities.

Continuous Growth Opportunities, Awesome Company Culture

Address

3855 Atherton Road, Rocklin, CA 95765
Rocklin, CA
USA

Website

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