- Posted: over a month ago
- $100 Hourly
Position Title: Case Manager (Contractual) Supervisor: Program Director
Position Function: The Case Manager is a member of the multidisciplinary HIV Clinical Care Team and is responsible for managing a caseload, performing assessments/reassessments, submitting encounter notes and reports. The case manager is responsible for assisting people with HIV of all ages in accessing the medical, psychological, and social services required by their illness. These services will contribute to positive health outcomes. Clients will also be supported in their efforts to stay in treatment. In addition to providing Diagnostic Evaluation Services throughout Maryland's 23 counties and Baltimore City, this position is responsible for providing ongoing case management as well.
Duties and Responsibilities:
- Facilitate access to intake, screening and assessment for clients at the office, over the telephone, in a hospital, at the client’s home, or in other healthcare settings.
- Understands the philosophy of person-centered planning and integrates this philosophy into creating the service planning process with the primary focus on treatment adherence and overall stability.
- Ensures timely completion of nursing assessments and reassessments of the client’s medical condition, needs and resources.
- Ensures that Care Plans and other records are complete and accurate.
- Work with the client and multidisciplinary team to develop comprehensive individualized Care Plans.
- Coordinate services and activities required in implementing the Care Plan.
- Refer and follow-up for medical evaluation and treatment on behalf of the client.
- Educate and provide HIV risk reduction counseling to the client about HIV disease management.
- Monitor and educate client about medication side effects, disease process, and lab values.
- Address client’s financial and psychosocial barriers to receiving ongoing case management.
- Complete encounter notes within 24 hours and ensures that all documentation contains descriptive, analytical and evaluative content in the electronic health record system.
- Maintain confidentiality, active Registered Nurse/Social Worker state licensure, applicable background checks and associated updates not limited to National Provider Identifier (NPI), Council for Affordable Quality Healthcare (CAQH), electronic Provider Revalidation and Enrollment Portal (ePrep), and credentialing for private/public health insurance.
- Participates in onboarding training and continual professional development.
- Other duties as assigned.
- Bachelor’s degree in nursing or Master's Degree in Social Work preferred.
- Active, unrestricted Maryland Registered Nurse/Social Worker license.
- Current CPR & First Aid Certification.
- Valid NPI.
- CAQH validation/re-validation.
- Registered in ePrep.
- Current commercial liability insurance.
- Valid and unrestricted driver’s license.
- Access to private transportation with current registration, emissions and vehicle insurance.
- At least two (2) years providing Diagnostic Evaluation Services and Ongoing Case Management to HIV-infected individuals.
- Must have at least two years of experience with data collection and reporting.
- At least two (2) years of experience providing direct patient care and coordination to HIV-infected individuals.
Knowledge and Skills:
- Must have knowledge and experience in sexual health education, HIV/AIDS primary and secondary prevention strategies, and health issues impacting PWHA.
- Must be able to interact with staff and clients with varying cultural norms, educational backgrounds and professional skills. Ability to engage with all staff and clients with respect. Should excel at working in a fast-paced environment.
- Working knowledge of the nursing process and critical thinking abilities required.
- Knowledge of electronic health records and tracking systems required.
- Must be able to type at least 55 words per minute with no errors.
- Demonstrated proficiency with all tasks on the most current HIV Case Manager and Clinical Care competency.
- Fluency in English. Bilingual speakers are welcome.
- Excellent communication skills with staff and providers.
- Knowledge of principles of nurse case management.
- Ability to use electronic health record systems.
- Demonstrates knowledge of compliance issues within the community clinic environment.
- Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
- Maintains confidentiality of patients at all times by complying with HIPAA policies and program requirements.
- Strong interpersonal skills; ability to be sensitive with persons of various social, cultural, economic and educational backgrounds.
- Proficiency with Microsoft Outlook, Word, Excel and PowerPoint.
- Strong organizational skills with ability to prioritize projects, work relatively independently,
manage multiple tasks, and meet deadlines.
- Ability to work independently and as part of a team.
- Good judgment, problem solving and decision-making skills.
While performing the duties of this job, this position is frequently required to do the following:
- Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
- Communicate effectively in person or via telephone in a manner, which can be understood by those with whom the person is speaking, including a diverse population.
- Give and follow verbal and written instructions with attention to detail and accuracy.
- Perform complex mental functions; collect, interpret, and/or analyze complex data and information.
- Visually see details of objects at close range.
- Coordinate multiple tasks simultaneously.
- Reach forward, up, down, and to the side.
- Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
- Lift up to 20 pounds.
Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
Integrity and Trust:
Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him / herself for personal gain.
Good at ascertaining processes necessary to accomplish any goal; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows measurable outcomes and how to document them; and can simplify complex processes.
Establishes objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
Provides the information people need to know; provides individuals information to make decisions; is timely with information.
Building Effective Teams:
Blends people into teams when needed; shares success and growth opportunities; fosters open dialogue; and creates a feeling of belonging in the team.
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