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Professional Services Project Specialist

Infinite Blue
Audubon, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Infinite Blue is the leading platform for resilience, business continuity and disaster recovery planning and response. We are in search of a Professional Services Project Specialist to join our expanding team.

We are relentless in our pursuit of customer satisfaction in helping build, mature and maintain resilient organizations. As a Professional Services Project Specialist, you will serve as the project lead for time-bound projects and services for existing customers and implementations for new customers with the goal of delivering high quality projects that exceed customer expectations and provide a high level of customer satisfaction, adoption, and engagement.

Essential Functions and Responsibilities

  • Provide high quality onboarding and implementation of Infinite Blue applications to new customers.

  • Lead and manage technical project design, initiation, and deployment at a high level of quality.

  • Work with customer to assist them on understanding and completing their deliverables for project success.

  • Engage regularly with customer team on project deployment to ensure high level of customer satisfaction.

  • Collaborate with internal, external and customer teams to deliver high quality solutions.

  • Implement and document customizations and configurations of the IB platforms and applications.

  • Collaborate with Customer Advocacy (account management), Product Management, App Development and other teams on delivering high value projects and services.

  • Conduct root cause analysis and troubleshooting on customer issues and provide solutions.

  • Provide training to customers as required to improve successful adoption.

  • Document resolutions to issues to improve the team knowledge base.

  • Provide feedback to Product Management, Enablement, and other teams to improve products and processes.

 

Required Qualifications/Skills

  • 1-2 years of technical project management experience or technical customer support experience

  • Strong customer service and organizational skills

  • Strong problem resolution and decision-making skills

  • Good troubleshooting and multi-tasking skills

  • Knowledge of relational databases, HTML, JavaScript a plus

  • A good listener with a proven ability to build relationships with all levels of staff

  • Strong time management skills, attention to detail and outstanding follow-up skills

  • Must have excellent communication skills to be able to troubleshoot effectively over the telephone while being courteous, patient, and professional

  • Able to manage multiple channels of support (phone, emails, voicemail, backlog)

  • Must be dependable with a high sense of urgency

  • Proficiency in English

 

Preferred Qualifications/Skills

  • Experience with BCM software as an Administrator

  • 3+ years technical project management or technical customer support experience

  • Undergraduate degree in Information Technology, Computer Science or equivalent experience

  • Knowledge of relational databases, Internet technologies and technical infrastructures

  • Working knowledge or certification in KCS (Knowledge Centered Support)

  • MBCP, CBCP, or ABCP designation from DRII, similar designation or experience in BC/DR field

  • PMP, Six Sigma Black Belt or other project management credentials/background

  • Multi-lingual

 

Core Values:

Infinite Blue has a strong orientation towards these five core values. Successful employees will demonstrate these capabilities:

  • Grit – courage and resolve to achieve our goals

  • Agile – ability to reassess and adapt quickly

  • Trust – confidence in our services and each other

  • One Team – strong alignment and collaboration across the company

  • Respect – all team members add value

 

Company Perks

  • Generous Vacation Package

  • Employee Benefits offered for full time employees and include: Medical/Dental/401K/etc.

 

Infinite Blue is an Equal Opportunity Employer.

 

Company Description
Infinite Blue provides a comprehensive low-code development platform and enterprise applications for the business continuity and disaster recovery industry. Infinite Blue Platform is at the heart of countless business applications running in a wide variety of industries worldwide.

Infinite Blue has a strong orientation towards these 5 core values. Successful employees will demonstrate these capabilities:
• Grit - courage and resolve to achieve our goals
• Agile - ability to reassess and adapt quickly
• Trust - confidence in our services and each other
• One Team – strong alignment and collaboration across the company
• Respect – all team members add value

Infinite Blue

Address

Audubon, PA
USA

Industry

Technology