Call Center Team Manager
- Expired: over a month ago. Applications are no longer accepted.
The company is expanding the internal Verification Team and needs a Verification Manager that will help build a team that will provide best in class service while assisting customers verify application details. This position reports to the Director of Verifications and would be responsible for ensuring that the company achieves production forecasts and quality objectives. The manager would also help with planning, training, workflow management, strategic verification testing and special projects. Keys to success in this role include loan verification experience, excellent communication, strong organization and time management skills.
Duties & Responsibilities
- Achieve funding goals and loan verification targets
- Manage the daily business workflow for a team of Verification Agents
- Scheduling and some workforce management
- Recruitment and interviewing
- New hire and ongoing verification training
- Quality monitoring and coaching
- Application audits and root cause analysis
- Complaint handling and customer escalations
- Performance reviews and development
- Assist with ad-hoc projects and contests
- Bachelor’s Degree preferred
- 2+ years of Management &/or Coaching experience
- Experience working in a fast-paced production environment
- Verification, Fraud, or underwriting related experience, preferably in Consumer Finance
- Excellent written, oral, and presentation skills
- Proven track record of innovation, clever problem solving, and high-quality
- Strong organization and prioritization skills
- Must embrace change and thrive in an evolving department
Infinia Search IncWhy Work Here?
Infinia Search is an Inc 5000 recognized company as one of the fastest growing companies in the US.
We’re Infinia Search. We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates. Our expertise spans many disciplines, from professional services to our latest expansion into healthcare. https://www.infiniasearch.com/