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Training Center Coordinator

Industrial Training International, Inc. Houston ,TX
  • Posted: over a month ago
  • $35,000 to $45,000 Yearly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

We are looking for a highly versatile Training Center Coordinator to drive some of our most critical priorities. This position will wear many hats to help drive business initiatives across a variety of functions.

Responsibilities

  • Responsible for the successful production of all training center events hosted at the training centers in their region(s) of responsibility.
    • Training Center Coordinator, Woodland, WA, is responsible for all West Region and Northeast Region training centers.
    • Training Center Coordinator, Houston, TX, is responsible for all South & Southeast Region training centers.
  • Scheduling training center events 12-months in advance at all training centers in region, as approved by the Business Unit Manager.
  • Manage the relationship and all communication with the training center venue partners in region(s) of responsibility, including event details, student details, and general relationship management.
  • Manage registrations by taking inbound training center customer phone calls and service the customer with registration/course questions with the objective to register students for courses.
  • Process training center student registration transaction flow including customer conversation, sale, registration, invoicing, collection, and pre-event communications.
  • Process NCCCO and other third-party certification candidate applications for open-enrollment (training center) courses in region(s) of responsibility.
  • Interface with sales team about courses that are at-risk of being cancelled due to low enrollment and make every effort to fill the course registrations.
  • Conduct basic content marketing activities including contact list management, email marketing, writing articles or press releases, taking photos, facilitating or conducting student interviews, and social media postings.
  • Recommend if courses should be cancelled and provide reports to management personnel to make this decision.
  • Proctor exams as needed.
  • Conduct event management and administration in Cvent (ecommerce engine) including adding or modifying courses and registrations.
  • Procure necessary equipment, meals, and travel logistics as needed per course at training centers in region(s) of responsibility.
  • Conduct work order administration as required in Netsuite including Instructor assignments as directed.
  • Conduct student correspondence as needed including confirmation and cancellation of events.

Additional Responsibilities:

  • Coordinate the facility cleanings with vendor.
  • Opening/closing procedures followed for programs and special events to include, but not limited to; garbage removal, bathroom.
  • Facility, equipment and gear properly put away when not in use.
  • Coordinating repairs of equipment and gear in the training center.
  • Submitting requests for the purchase of new equipment.
  • Maintaining PPE inventory; Fall Protection Vests and lanyards, Safety Vests, Ear Protection, Eye Protection, Gloves, Rain Gear.
  • Classrooms clean and prepared daily for programs.
  • Kitchen area full stocked and cleaned daily.
  • Name tags, class rosters and program materials set-up for all programs.
  • Pens, pencils, calculators, note pads set-up for all programs.
  • Other duties as assigned.

    Qualifications

    • 10+ years of experience in related position.
    • Excellent written and verbal communication skills.
    • Interpersonal communicator with ability to meet and interact with new people every day.
    • Proficient in Microsoft Office products.
    • Experience in CRM and/or Accounting system use, including customer and transaction data entry.
    • Experience conducting basic administration of software systems.
    • May be required to travel.
    Company Description
    ITI is a world leader in training and educational products and services for users of cranes, rigging and heavy equipment. With world-class instructors and business professionals, ITI delivers value to employers from every industrial and construction vertical through VR Simulation, Training Centers and Instructor-Led Training, and Online Courses and Resources. Our business offices are in Woodland, Washington and Houston, Texas which are supported by instructors throughout North America. Read our Culture Deck at www.iti.com/about/careers.

    Industrial Training International, Inc.

    Why Work Here?

    Life-long learners passionate about serving industrial and construction customers.

    ITI is a world leader in training and educational products and services for users of cranes, rigging and heavy equipment. With world-class instructors and business professionals, ITI delivers value to employers from every industrial and construction vertical through VR Simulation, Training Centers and Instructor-Led Training, and Online Courses and Resources. Our business offices are in Woodland, Washington and Houston, Texas which are supported by instructors throughout North America. Read our Culture Deck at www.iti.com/about/careers.

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