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Customer Service / Inside Sales

Industrial Tooling & Supply Inc Pelham, AL
  • Posted: over a month ago
  • $32,000 to $37,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

At ITS, we recognize that our past and future success is directly related to the quality of our people. We are currently seeking the right individual to fill an immediate need for Customer Service / Inside Sales located in Pelham, AL. You will be an internal part of our inside sale team, and will be responsible for creating customer satisfaction, and adding value to the customer's buying experience.

Responsibilities:

  • Prepare, generate and follow up on verbal and written quotations to secure orders
  • Obtain and process orders through email and telephone calls
  • Collaborate and support the outside sales team through timely quotations and accurate order processng.
  • Work with vendors to provide customer quotations and source product.
  • Provide information about the products and services
  • Communicate customer concerns to management to ensure the most effective problem solving resolution.
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

​A successful employee will be goal oriented, self-motivated and able to meet deadlines, build relationships, and enjoy a team atmosphere, in addition to have the following:

  • Excellent written and verbal communication skills
  • Enthusiasm, courtesy and articulate
  • Familiar with Microsoft Office Suite and ability to perform basic computer skills
  • Ability to prioritize and multitask
  • Ability to work in a team environment
  • Attention to detail

Education and Experience:

  • High School Degree or equivalent required.
  • 2 years customer service experience, inbound/outbound telephone sales, or outside sales

Benefits:

​ITS offers a competitive benefits package that includes health, dental, and vision insurance, optional life and disability insurance, tuition reimbursement, 401(k) with company matching, Flexible Spending Accounts, and Health Savings Accounts.

Equal Opportunity Employer

Industrial Tooling & Supply Inc

Why Work Here?

At ITS, we recognize that our future success is directly related to our people. We provide great benefits & opportunities for growth.

Industrial Tooling & Supply, Inc. has been operating since 1983 and is 2nd generation company providing cost saving solutions to the manufacturing and machining industries through the implementation of cutting tools, abrasives and MRO products. Our diverse customer base includes the automotive, aerospace, medical and food service industries as well as pipe mills, steel mills, paper mills, foundries and machine shops. . Our employees have decades of experience in our industry and understand our customer base and their objectives. We take pride in delivering the highest quality of service and value to our customer base. This philosophy has helped us to grow and continues to enable us to be an industry leader in the industries throughout our territories.

Address

208 Commerce Pkwy, Pelham, AL 35124
Pelham, AL
USA

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