Customer Service Representative
The CSR will serve customers by processing customer orders, provide information in response to inquiries and handle and resolve all customer service issues.
Hours of work: Generally Monday-Friday 8AM – 5PM; however, evening or weekend work might be necessary if called upon.
- Communicate with customers via telephone or email in a professional demeanour to provide product information, to take orders, or to discuss issues or concerns regarding orders, also utilizing a voicemail system and ensuring follow up.
Keep records of transactions and communications, as well of any actions taken regarding such transactions.
Resolve pricing concerns and payment issues.
Follow up communication with customers to ensure that all inquiries are resolved to their satisfaction.
Support the Sales Team with quoting and customer follow-up.
Manage inventory, enter and track orders, and research products
Operate Microsoft Outlook to manage a calendar and emails to communicate with various parties.
Recommend potential new products by collecting information and analysing customer needs.
Reconciles physical inventory to inventory reports on a weekly basis.
Assists in returns and replacements as needed.
Performs other duties as requested by supervisor.
Customer service experience
Strong written and verbal communication skills
Problem solving abilities
Strong documentation skills
Ability to multi-task
Ability to maintain confidentiality
Knowledge of how to operate standard office equipment.
Background and Experience:
Background in flexographic printing preferred but not required.
Experience using Ariba & EDI a plus but not required.
College education preferred.