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Customer Service Representative

IndoorMedia Burlington, NC
  • Posted: 2 days ago
  • $30,000 to $40,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Customer Service Representative

The CSR will serve customers by processing customer orders, provide information in response to inquiries and handle and resolve all customer service issues.

Hours of work: Generally Monday-Friday 8AM – 5PM; however, evening or weekend work might be necessary if called upon.

PRIMARY DUTIES:

  • Communicate with customers via telephone or email in a professional demeanour to provide product information, to take orders, or to discuss issues or concerns regarding orders, also utilizing a voicemail system and ensuring follow up.
  • Keep records of transactions and communications, as well of any actions taken regarding such transactions.

  • Resolve pricing concerns and payment issues.

  • Follow up communication with customers to ensure that all inquiries are resolved to their satisfaction.

  • Support the Sales Team with quoting and customer follow-up.

  • Manage inventory, enter and track orders, and research products

  • Operate Microsoft Outlook to manage a calendar and emails to communicate with various parties.

  • Recommend potential new products by collecting information and analysing customer needs.

  • Reconciles physical inventory to inventory reports on a weekly basis.

  • Assists in returns and replacements as needed.

  • Performs other duties as requested by supervisor.

SKILLS/REQUIREMENTS:

  • Customer service experience

  • Strong written and verbal communication skills

  • Problem solving abilities

  • Strong documentation skills

  • Ability to multi-task

  • Ability to maintain confidentiality

  • Knowledge of how to operate standard office equipment.

Background and Experience:

  • Background in flexographic printing preferred but not required.

  • Experience using Ariba & EDI a plus but not required.

  • College education preferred.

IndoorMedia

Why Work Here?

Awesome work environment with a true team atmosphere

We are the global leader in Grocery Store Advertising, and we produce superior register tape advertising products for our customers! We are a WELL ESTABLISHED, 30 year old industry leader, and we have experienced over 500% GROWTH in the last 7 years!

Address

Burlington, NC
USA

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