The Case Manager positions are members of Independence Center’s integrated Mental Health clinical team. The position is full-time. This position requires knowledge of social work and psychological theories. Individuals must be able to respond and assist in emergencies and have very good interpersonal, mediation, negotiation, and conflict resolution skills. She/he must have well developed organizational, verbal and written communication and computer skills. This individual must be flexible, adaptable, and able to work effectively in a variety of settings, in a cross-cultural situation, and be knowledgeable of the services available in the community. She/he must demonstrate sound judgment, particularly in dealing with safety issues and in dealing with aggressive members. The individual must have an understanding of crisis management and the ability to deal with life-threatening situations, including the prevention of suicide. Due to the requirement of travel within the community with members, a valid driver’s license is required.
Essential Duties and Responsibilities
- Provide an atmosphere of quality service assuring that members are treated in a friendly, respectful manner as well as provided care that is safe, timely, effective, equitable, and person-centered.
- Provide initial and ongoing assessments, clinical diagnosis, development, and implementation of the internal Service Plan.
- Provide direct services and coordinate other services, resources, and people to assist members in achieving their established service plan goals.
- Provide direct case management services to members, including linking members to community resources and providing referrals to meet their identified needs.
- Coordinate treatment with other staff and external agencies (as needed).
- Represent members and agency at staffings and court hearings, probation, parole, and provider networks.
- Facilitate individual and group orientation or educational sessions
- Provide crisis intervention when needed
- Document the results of assessments, service plans, reports, progress notes, discharge summaries and other member-related activities including accurate reporting of services
- Attend in-service training, conferences and education sessions
- Ability to work with a diverse population.
- Facilitate educational groups for members in such areas as life skills, communication, and conflict management.
- Maintain regular contact with the entire caseload.
- Assist members in obtaining public entitlements, housing, community resources, etc.
- Attend staffing with other community agencies as needed.
- Educate, coach, and support members, to understand disease prevention and achieve good health outcomes, including diabetes, high blood pressure, mental health, substance use, etc.
- Participate in coordination and resolution of medical and non-medical needs, including appointment tracking, documentation of member information, referrals and follow up, facilitating transportation to services, etc.
- Participate in meetings with external providers and community organizations to build partnerships for our members to be able to leverage member care services. Provide key information to providers for improving members' care based on the member’s home environment and communities.
- Conduct non-clinical general health assessments to refer members to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization.
- Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization.
- Coordinate and implement community events such as open houses, health fairs, and other health education events.
- Conduct outreach via phone, email, text, and in-person to locate individuals and families in the community who are hard to reach.
- Work with other community health workers internally and externally to share best practices, strengthen education and outreach.
Master’s Degree from an accredited college or university in social work, counseling, psychology, or a related discipline.
- Qualified Mental Health Professional or LPHA
- 1-2 years of experience working with individuals with serious mental illness
- 1-2 years of experience working in non-traditional treatment environments, i.e. in-home, residential, community settings
- Computer proficiency, including knowledge of Word, Excel and Internet skills
- Benefits Include:
- Tuition reimbursement
- Paid Vacation Days; Personal days annually
- Medical, dental, vision, 403b Retirement, flexible spending accounts, long and short-term disability options
- Agency paid life
- Career ladders, professional development, and promotion opportunities
- LCSW and LCPC Supervision hours available