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Customer Support Specialist

Inbody Anaheim, CA
  • Posted: 10 days ago
  • $13 to $17 Hourly
  • Part-Time

Job Description

We are seeking an individual who is highly motivated for providing technical support solutions for our customers through various methods. A product support specialist will be the first line of support for post-sales product-related inquiries and issues. Working with your fellow teammates, you will collaborate to help assist and resolve all customer support requests with excellent customer service skills to ensure customer satisfaction. Other duties include working directly with the Support Manager with day to day operations and providing technical information to our sales team.

Essential Responsibilities

  • Support customers through various means of communication including email, phone, and chat

  • Collaborate with team members to resolve customer issues

  • Create and manage support tickets

  • Arrange shipping accommodations for repair services

  • Create service estimates and invoices

  • Create product release documents

  • Support the Sales Team with technical information

  • Inventory control assistance

  • ERP management assistance

  • Provide product training for new customers

  • Minor software support via remote log in

Minimum Qualifications

  • Excellent phone etiquette

  • Ability to empathize with customers

  • Ability to clearly communicate steps through verbal and written communication

  • General knowledge of computer software applications

  • General knowledge of electronics

  • Able to meet deadlines and due dates

  • Ability to demonstrate fundamental knowledge of electronic equipment & software programs

  • Ability to work in a fast-paced environment

  • Detail-oriented and organized

  • Excellent critical thinking and communication skills

  • Multi-task and time management skills with the ability to prioritize tasks

  • Knowledge of CRM or helpdesk/ ticketing systems

  • Ability to work with others as part of a team, but also be able to self-motivate and work unsupervised

Required Qualifications

  • Must pass a background check and have a valid CA driver's license

  • Must pass the internal products certification training within the introductory period*

  • Must be willing to travel (occasionally)

Inbody

Why Work Here?

Great benefits and growth opportunities!

Address

13850 Cerritos Corporate Drive Cerritos CA 90703
Anaheim, CA
USA

Website

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