Skip to Main Content

IT Analyst

InSynergy Engineering, Inc.
Honolulu, HI
  • Expired: June 08, 2022. Applications are no longer accepted.

About Us:InSynergy Engineering, Inc. has provided Hawaii and the Pacific Basin with interdisciplinary consulting services for Mechanical, Electrical, Fire Protection and Telecommunications Engineering for over 40 years.Our office headquarters are located in Honolulu, Hawaii, and we have branch offices in Tokyo, Japan and Tamuning, Guam...By having licensed Mechanical, Electrical and Fire Protection engineers under one roof, we are able to provide our clients with integrated, well-coordinated, best-value designs.Our engineering services include work in the commercial, industrial, educational, residential, healthcare, energy and sustainability, state, city and federal market sectors by our 85 + employees.We are looking for a positive team player to join our Admin Team here at InSynergy!A successful candidate will have the following qualities: Positive attitude Willingness to learn new things Strong time management Strong communicator Detail oriented Responsible Strong sense of urgency Team playerJob Description:The IT Analyst provides support for company IT equipment and applicationsThis position ensures the IT infrastructure is operating efficiently while understanding business and technology needs in order to provide effective support to all end usersGain and maintain thorough knowledge of all applications which will allow timely and accurate response to user requestsProvide support for Windows based platforms and applicationsProvide user-based support to end users for applications and devices - workstations, telephones, servers, networks and applicationsAssist with installation of system software and applicationsTroubleshoot technical issues, working closely with management and consultants to assess options and solutions to quickly resolve problems reducing downtimeAssist in the set up and training of new users, ensuring the proper applications and security access is assignedField incoming help requests from end users in a courteous manner, and build rapport and elicit problem details from end usersIdentify and learn appropriate software and hardware used and supported by the organizationProperly manage and maintain back office and operational IT equipment ensuring equipment is accounted for and in good conditionLog all support requests and ensure support cases are properly managed until resolvedWork closely with management to ensure the safety and security of company dataProvide recommendations which will improve the efficiency and effectiveness of IT infrastructurePerforms other duties as assignedQualificationsAssociate degree in a Computer Science or Technology discipline; orTechnical Certification in Microsoft, Cisco or Linux Technologies, ITIL Foundations, CompTia; orEquivalent work experience (e.g., at least 1 year in similar role)Has or is able to attain CompTia Security+ certification within first year of employmentBASIC knowledge in:Office 365 Email, OneDrive, and SharePointAntimalware solutionsNetwork protocols and routingDNS, DHCP and Active DirectoryFirewall and VPN technologiesBusiness backup and disaster recovery solutionsVirtualizations and cloud solutions (VMWare, Hyper-V, Azure, AWS)Understanding of LAN architecture, OSI model, cabling systems, and TCP/IPUnderstanding of the use of ping, traceroute, nslookup and other troubleshooting commandsJob Type: Full-timePay: $18.00 - $25.00 per hourBenefits:401(k)Health insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payAbility to commute/relocate:Honolulu, HI 96813: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Are you currently located on Oahu, Hawaii?Work Location: One location

InSynergy Engineering, Inc.

Address

Honolulu, HI
USA

Industry

Technology

View all jobs at InSynergy Engineering, Inc.