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Bilingual Customer Service Representative

Imperious Management Group, Inc. San Diego, CA
  • Expired: over a month ago. Applications are no longer accepted.

Our company has immediate opening for a Bilingual Customer Care Rep for our client located in the greater San Diego area.

The position entails being the primary customer support for our contact-center. Success in this position requires that the Customer Service Representative is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems.

Requirements For Training: Our most accomplished professionals will teach you what directly lead to their success and systematically create a game plan for your future.

  • Outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills

  • Efficient problem-solving and troubleshooting skills.

  • The ability type and talk at the same time, delegate effectively, and excellent organizational skills.

  • The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

Responsibilities:

  • The Customer Service Rep will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.

  • Problem Resolution: A big part of maintaining the relationships with existing customers includes problem solving by the Customer Service Rep.

  • Responsiveness: The Customer Service Rep will provide responsive, timely telephone, chat support. The Customer Service Rep shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

Qualifications:

  • High School Diploma or GED required; College degree or equivalent experience preferred.

  • Multi-task and prioritize required

  • Ability to handle multiple projects/tasks at a time.

  • Excellent oral and written communications skills, particularly in a phone or email context

  • Strong communication skills and basic computer knowledge

Persons with Experience in the following areas should apply:

Entry Level, Entry Level Marketing, Entry Level Sales, Entry Level Public Relations, Entry Level Customer Service, Entry Level Management, Entry Level Business, Entry Level Advertising, Entry Level Communications, Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level accounting, full time administrative assistant, receptionist, warehouse manager, retail associate, retail cashier, management, office assistant, office, clerical, office manager, insurance, customer service representative, leadership, operations manager, store manager, supervisor, director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e-business, distribution manager, customer service clerk, call center agent, customer service director, customer service sales, field sales representative, account manager, advertising director, area sales manager, communications manager, full time communications director, media relations, public relations, e-commerce, sales, inside sales, outside sales, direct sales, insurance sales, executive administrative assistant, sports director, sports league official, business systems analyst, assistant manager, office support worker, admin support worker, human resources, full time recruiter, entry level recruiter, real estate, real estate agent, property management, training, develop, development, host, hostess, waitress, waiter, full time prep cook, restaurant manager

Imperious Management Group, Inc.

Imperious Management Group is dedicated to helping businesses grow their market reach through faster customer conversions. With our talent, size, and top-notch partnerships, we create commerce environments that lead to significant outcomes. We’re leaders in consumer engagement and impactful messaging.

Address

San Diego, CA
USA

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