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Online Chat Representative

Imperial roof system
Charlotte, NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Imperial Roof Systems Co. is a nationwide commercial roofing contractor specializing in single-ply membrane roof systems. Imperial is located in Iowa and Nebraska. We have installed roofs for new construction, remodels, additions, re-roofs, recovery systems, maintenance & roof repairs for Target Corporation, Hardees Restaurants, Evangelical Lutheran Good Samaritan Society, JC Penney, Kohls, Best Buy, Nestle and others. In addition, we have worked on numerous local school districts, state & local colleges in Iowa & Nebraska. Imperial has also expanded into the government sector. Imperial has worked with Offutt Air Force Base, Yuma Proving Ground, Corp of Engineers, Bureau of Indian Affairs, USDA, branches of the Armed Services for their roofing needs. A list of references is available upon request.

We are looking for a customer-oriented service representative. An online chat representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency...The best OCRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. We are looking for an Online Chat Representative to provide administrative support to our team while working remotely.

As an Online Chat Representative, you will perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements. For this role, a strong Internet connection is required, along with experience using communication tools. Online Chat Representative impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of insurance plans, tools and resources to help guide the members along a clear path to care.

This position will be responsible to:

*Answer incoming chats, calls, & emails from customers.

*Find efficient & suitable solutions to enquiries during the 1st contact.

*Ensure customers receive an excellent experience.

*Identify opportunities where we can work with customers to reduce incoming calls and emails.

* Place outbound calls to customers who have contacted us previously, getting to know their business needs and look for solutions to meet this.

*Seek and attend training opportunities to grow and further job development

*Miscellaneous related duties or projects as assigned.


Skill Sets / Education & Experience Requirements:

*High School Diploma required.

*Familiarity with a customer care environment

*Ability to simultaneously navigate multiple websites and platforms

*Proficient computer skills to include basic Microsoft applications (Excel, Outlook, Word, Internet Explorer)

*Ability to accept and retain instruction

*Multi-tasking abilities to perform in a high-volume contact environment

*Communicate and listen effectively

*Emotional intelligence (empathy, calmness, active listening)

*Able to think quickly to identify problems as well as research solutions

*Display attention to detail

*Excellent written communication and proven customer service abilities


Imperial Roof Systems Co. is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.



*401(k) matching

*Continuing education credits

*Dental insurance

*Disability insurance

*Flexible spending account

*Health insurance

*Malpractice insurance

*Paid time off

*Vision insurance

Imperial roof system


Charlotte, NC



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