Face-to-Face Customer Service Representative
We pay: Hourly + Bonuses and Incentives
The role of the Customer Service Representative is to execute tactical objectives and fulfilling our commitment to superior customer care and positive customer experience.
Build client relationships by providing exceptional customer service
Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them
Acts as a Point of Contact for new and existing clients
Troubleshoot and problem solve client or member accounts and issues
Perform customer account maintenance requests from clients
Provide sound business advice and suggestions to clients
Retain business by identifying and addressing client issues
Suggest ideas and improvements.
Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Minimum 1 years of customer service experience preferred
Excellent training and customer services skills
Strong organizational skills
The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times.
Able to be flexible in a rapidly changing work environment
Ability to work independently -- self-starter
For immediate consideration, apply today!
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