System Administrator

We are seeking a System Administrator to join our team! You will provide System Administration support in the maintenance and monitoring of critical data platforms, and end-user devices and provide direct support to our customers. Practical, in-depth experience and knowledge working with Microsoft 365 Administration, Windows Servers, Azure, Virtual Desktops, LAN/WAN, RMM tools, and remote management. The position is full-time with wages depending on experience and knowledge.

Responsibilities:

• Contributing to a workplace culture consistent with our mission, vision, and values
• Display strong interpersonal and communication skills for client satisfaction
• Assist with project planning and resource estimation for new projects
• Provide technical recommendations and guidance for projects
• Evaluate and ensure completed work meets quality standards
• Manage all aspects of the networking platform
• Troubleshoot network & system issues
• Monitor active network and server infrastructure
• Perform routine preventative maintenance on equipment
• Administer network security measures to prevent system interruptions or breaches
• Execute sensitive data backup and restoration procedures
• Provide on-call support as part of a scheduled rotation with other team members
• Assist the helpdesk as a point of escalation

• Document all technical procedures and user guides
• Analyze, design, and document server disaster recovery and fail-over technical solutions
• Troubleshoot system and network issues through root-cause analysis and implement solutions
• Demonstrate high emotional intelligence (EQ) while interacting with customers and peers
• Analyze business processes and services to determine how people, processes, data, communications, and technology can best meet requirements
• Attend and facilitate technical design reviews and technical briefings
• Assume other duties and projects as they arise
• Respond to escalated trouble ticket system requests and accurately document the path to resolution

• Microsoft 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).
• Microsoft 365 service health monitoring, and management of service requests

• Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019, clustered hypervisors, Windows operating systems, MS Cluster Server, and VMWare
• Provide premier technical assistance and consulting to valued customers

​Qualifications:

• Familiarity with appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, and DHCP, including the creation/deletion of user accounts, devices, and policies.
• Knowledge of applying patches and updates for Windows servers and clients
• Knowledge of redundancy strategies and disaster recovery contingency planning
• Ability to prioritize and multitask
• Deadline and detail-oriented

• Strong troubleshooting and critical thinking skills
• Responsible for lifting, pushing, and pulling information technology equipment up to 50 pounds
• Ability to explore and analyze new technologies and make recommendations to the supervisor
• Mentor and cross-train IT staff and provide guidance in day-to-day operations

Required Qualifications:

• 5+ years of hands-on experience in an IT support
• Self-motivated, able to make independent choices, free from immediate direction or supervision
• Strong written and verbal communication skills
• Experience in providing escalated IT support
• Must have reliable transportation as travel to client locations is essential
• Able to work evenings and weekends if required (Not common)
• Good communication and interpersonal skills, maintain composure in all situations, possess professional demeanor towards customers and teammates
• A team-player, solid work ethic with the ability to engage with all levels of the organization

Preferred Qualifications:

We are willing to provide additional training for the technologies or services below, but you must have a solid understanding of the basics.

• Previous experience as a network or systems administrator