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Community Support Staff, Full - Time PM Shift

Ignite Chicago, IL

  • Expired: August 27, 2021. Applications are no longer accepted.

Function: Responsible for working as a team member to establish and maintain the collaborative and positive tenor of the residential team. Responsible for the direct care of program youth. Demonstrates an understanding of and commitment to the mission and core values of Ignite. Reports directly to the Assistant Director of Residential Programs.

Duty Summary: The following duties are the essential functions of this position. Successful job applicants will be able to perform these essential functions.

Community Support                                                          

  • For the safety of all clients and staff, provide general supervision and appropriate interventions to clients housed in the residential program.
  • Works with clients housed in the residential program on increasing life skills knowledge, building problem-solving skills, communication skills, and coping strategies. 
  •  Conducts education and/or personal development groups daily with clients, as assigned. 
  •  Assists youth with activities including daily chores, room maintenance and cooking.
  •  Manages any crisis and/or emergency that may occur in the residential community.
  •  Engages youth in activities and accompanies youth on approved activities outside the residential program. Presents proper   activity documentation to include receipts.
  •  Works with the team to ensure that the delivery of all services embody Ignite philosophies.
  •  Documents and maintains medication protocol.
  •  May be called upon to support the basic center and/or adult transitional living program.  

Crisis Line

  •  Provides telephone or in-person screening to homeless/runaway/or precariously housed youth that are requesting service.
  •  Provides appropriate referral and placement services to callers contacting 24-hour crisis line services, through phone, text,   and/or e-mail.
  • Coordinates and conducts the intake and placement of homeless residents in temporary basic center program.


       Tuesday – Saturday, 3pm - 11pm


  • Completes all required shift and client related documentation as outlined. 
  • Actively participate in monthly trainings and weekly team meetings.


  •  Works as part of a team to provide support and assistance whenever needed. 
  •  Follows agency policies and procedures for the obtainment of information and provision of services to clients. 
  •  Works with and supervises volunteers as directed.  Performs other duties as assigned


  • Knowledge and Experience: Bachelor’s degree in Social Work or related field or 4 years or more of residential youth work experience required.
  • Physical: Must be able to climb stairs on frequent daily basis. Must be able to lift up to 25 lbs. Must have valid Illinois driver's license.

Ignite is an Equal Opportunity Employer and as such, all applicants and/or employees seeking promotional opportunities will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  Additionally, as dictated by the state of Illinois, employment with Ignite is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Ignite, with or without cause, with or without notice, and at any time.

Employment Type: Full Time
Years Experience: 3 - 5 years
Bonus/Commission: No



Chicago, IL
60601 USA



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