The Ideal Candidate:
Has multiple years’ experience working for an IT Company (an MSP is a plus)
Is extremely detailed oriented Works well under pressure & enjoys problem solving
Has strong computer hardware, software and networking skills (primarily in a Windows environments)
Has the ability to communicate to non-technical people in plain English and without “Geek Speak”
Excellent Troubleshooting and diagnostic skills
Provide onsite IT support for business customers including installation, upgrades and repair (desktops, laptops, printers, switches, routers, IP cameras, wireless access points, etc.)
Provide remote and onsite IT technical support to end users with the highest quality in customer service
Create and process technical support requests to resolve issues in a timely fashion
Perform onsite technical support and system installation at all the store locations
Managing relationships with all the vendors
Thoroughly communicate with business customers to ensure that all required repairs or product installations have been completed to their satisfaction
Complete technical support projects and tasks assigned by manager
Knowledge & Experience:
A+ Certification (additional certifications a plus)
English and Spanish Speaking a huge plus
Minimum of 2 years’ experience working in an IT support role
Provide onsite installation, configuration, repair, maintenance and support for store owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media. (Microsoft Windows Server, DHCP, DNS, VPN, Microsoft Office Suite, QuickBooks, Adobe Acrobat, Remote Desktop)
Train and assist end users on technical issues as a form of preventative maintenance.
Computer installation, software installation, printer installation & driver installations
IDEAL MARKET stocks an extensive selection of products from Latin America, including goods from countries such as Honduras, Mexico, Colombia, Guatemala, Costa Rica, Nicaragua, Panama, Puerto Rico, Perú, and Brazil as well as a wide variety of Cuban, Spanish, and other Caribbean products.
Why Work Here?In just a few words, Ideal Market's success can be attributed to our commitment to people: our customers, employees and collaborators. IDEAL MARKET stocks an extensive selection of products from Latin America, including goods from countries such as Honduras, Mexico, Colombia, Guatemala, Costa Rica, Nicaragua, Panama, Puerto Rico, Perú, and Brazil as well as a wide variety of Cuban, Spanish, and other Caribbean products.
Leadership Opportunity In a Growing Industry