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IT Support Specialist

Ideal Market New Orleans ,LA
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision
Job Description

The Ideal Candidate:

Has multiple years’ experience working for an IT Company (an MSP is a plus)

Is extremely detailed oriented Works well under pressure & enjoys problem solving

Has strong computer hardware, software and networking skills (primarily in a Windows environments)

Has the ability to communicate to non-technical people in plain English and without “Geek Speak”

Excellent Troubleshooting and diagnostic skills

 

Essential Functions:

Provide onsite IT support for business customers including installation, upgrades and repair (desktops, laptops, printers, switches, routers, IP cameras, wireless access points, etc.)

Provide remote and onsite IT technical support to end users with the highest quality in customer service

Create and process technical support requests to resolve issues in a timely fashion

Perform onsite technical support and system installation at all the store locations

Managing relationships with all the vendors

Thoroughly communicate with business customers to ensure that all required repairs or product installations have been completed to their satisfaction

Complete technical support projects and tasks assigned by manager

 

Knowledge & Experience:

A+ Certification (additional certifications a plus)

English and Spanish Speaking a huge plus

Minimum of 2 years’ experience working in an IT support role

Provide onsite installation, configuration, repair, maintenance and support for store owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media. (Microsoft Windows Server, DHCP, DNS, VPN, Microsoft Office Suite, QuickBooks, Adobe Acrobat, Remote Desktop)

Train and assist end users on technical issues as a form of preventative maintenance.

Computer installation, software installation, printer installation & driver installations

 

Company Description
In just a few words, Ideal Market's success can be attributed to our commitment to people: our customers, employees and collaborators.

IDEAL MARKET stocks an extensive selection of products from Latin America, including goods from countries such as Honduras, Mexico, Colombia, Guatemala, Costa Rica, Nicaragua, Panama, Puerto Rico, Perú, and Brazil as well as a wide variety of Cuban, Spanish, and other Caribbean products.

Ideal Market

Why Work Here?

Leadership Opportunity In a Growing Industry

In just a few words, Ideal Market's success can be attributed to our commitment to people: our customers, employees and collaborators. IDEAL MARKET stocks an extensive selection of products from Latin America, including goods from countries such as Honduras, Mexico, Colombia, Guatemala, Costa Rica, Nicaragua, Panama, Puerto Rico, Perú, and Brazil as well as a wide variety of Cuban, Spanish, and other Caribbean products.

Address

New Orleans, LA
USA

Website

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