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Member Service Representative

Ideal Concepts Allentown, PA
  • Posted: 11 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Our Members Services Call Center Representatives work with our SureMed members to explain their benefits and assist them with their accounts.

In this position, it is imperative to build strong relationships with both members and agents. It’s important to foster easy and positive communication, and be able to problem solve with minimal direction.

Responsibilities and Duties

  • Answer incoming calls
  • Manage member and agent accounts
  • Support members via phone and email
  • Explain insurance benefits
  • Assist members with all aspects of billing
  • Manage email inbox

Qualifications and Skills

  • Skilled at problem solving
  • Ability to multi-task and prioritize
  • Bilingual is a plus - able to speak effectively in English and Spanish
  • Outgoing, high energy and motivated personality
  • Great communication skills
  • Highly organized
  • General Microsoft Windows/Internet knowledge
  • Excellent typing skills

Benefits:

  • Company pays 100% of the employee's weekly premium for major medical, dental, vision, and life insurance (family members may be added for an additional cost)
  • Competitive bonus structure Employee 401k Plan
  • Generous PTO policy
  • 8 paid pre-determined holidays
  • Technology focused, fast paced working environment
  • Professional team atmosphere with motivated, career-driven professionals as co-workers
  • Expansion and growth with one of the top health insurance marketing companies in the nation
  • Big city atmosphere without the traffic and the cost of living!

Ideal Concepts

A little history: Ideal Concepts, Inc. is a technology and a transactional insurance marketing company aimed at providing flawless solutions and remarkable service to every client. Ideal Concepts started in the insurance sales and technology industry in 2005 under the leadership of founder and President, John Pequeno. We launched SalesRadix, our newest marketing and sales solution technology in 2014 and for the first time in the insurance industry, SalesRadix provided (and continues) a turnkey sales solution for agents. Our technology gives agents access to the highest quality leads, an advanced marketing system and a solutions focused customer relationship manager. We believe that an agent should focus on what they are best at doing, which is sales, while we manage all of the administrative work, marketing, and technology for them. With that in mind, we launched our own private health exchange in 2015. Our private exchange offers clients and brokers the opportunity to buy and sell ACA compliant plans, along with supplemental coverage like dental, vision, accident and critical illness policies from one source. As we continue to grow in an ever complex industry, you can be confident that Ideal Concepts will continue to develop cutting edge technology, products, and solutions directed at simplifying the insurance industry.

Address

667 Union Blvd., Allentown, PA
Allentown, PA
USA

Website

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