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Customer Service Representative

Icon Consultants
Valencia, CA
  • Posted: 19 days ago
  • $21 Hourly
  • Contractor
  • Benefits: medical, vision, 401k, dental,
Job Description

Job Summary:
You will be responsible for accurately providing quotations, reviewing purchase orders and processing sales orders. You will also have daily phone and email communications, both inbound and outbound, including customer conference calls. You will track daily orders on time deliveries, report new lead time and dates, handle return good claims, and initiate Corrective Action Reports.

Key Responsibilities:

  • Responsible for entering Customer’s orders for products and services
  • Effectively communicate with the customer to establish overall customer status
  • Accurately identify the type, amount, and required date of product ordered
  • Coordinate with the shipping department to meet customer specific requirements
  • Coordinate resolution of non-conforming products and issues
  • Accurately quotes prices using standard pricing information and customer specific pricing agreements
  • Accurately calculate total prices and quantities related to sales orders
  • Verify the necessary information related to inventory
  • Work with manufacturing to expedite orders to meet customer demand
  • Accurately update, maintain, and complete customer information and order status
  • Ensures accuracy of all sales orders
  • Provides necessary information for the shipment of product
  • Interface with Sales and Marketing Representatives to develop plans for customer service


Qualifications:

  • Must have a high school diploma or GED
  • 3 – 5 years of Corporate Customer Service
  • Strong written and verbal communication skills
  • Proficient in Microsoft Excel, Work, and Outlook
  • Must be able to use a laptop, continuously

Icon Consultants

Address

Valencia, CA
91355 USA

Industry

Business

Website

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