Outbound Call Center Representative

Impact Workforce Solutions is hiring for Outbound Call Center Representative / Athens, GA. Impact is proud to offer an industry leading benefits and wellness package, with eligibility for some programs beginning Day 1!

Our positions are full-time, year-around employment with paid training. We offer:

• 5 Days of PTO
• 6 Paid Holidays
• Up to 50% of health insurance premiums paid by Impact
• Access to a retirement plan, financial fitness, and employee savings programs

Pay $16 / hr.

Monday – Friday 8am – 5pm

Principal Responsibilities and Duties: 

The representative is primarily responsible for calling on client marketing campaigns to promote our client’s products and services and to ultimately assist in building a sales pipeline through lead generation and meeting weekly, monthly and quarterly goals.

Responsibilities:                 

• Outbound calling to promote the client’s open-source software portfolio. Target lists include both responders and cold calling/purchased lists.
• Maintaining a weekly lead pipeline while uncovering new prospects and nurturing older contacts.
• Enter data captured during a phone conversation into MS Access or Telescript (multi-relational database).
• Scheduling and attending calendar appointments for client representatives.
• Compose summary statements conveying the specifics around any phone call with new information. 
• Research client product, service, or solution information on the Internet or through provided materials.

Requirements:   

• Typing 35-45wpm
• 80% Proficiency on Microsoft Word, Excel and Outlook
• Superior grammar/punctuation and attention to detail in written communication
• Strong call technique skills, including active-listening and objection-handling and the ability to handle calls that deviate from the script.
• Ability to quickly implement feedback to improve overall quality and production. Willingness to accept constructive criticism.
• Proven track record of excellent attendance

Professional Characteristics:

• Ability to speak with professional articulation using correct diction/tense and proper word pronunciation.
• Displays a professional demeanor in dress and personal presentation.
• Accepts responsibility over following company policies and procedures.
• Able to work independently; strong work ethic; good research skills.
• Ability to multitask and have good time management skills.
• Good problem-solving skills and ability to use logic.
• Personable and adaptable: can relate to both C-level and entry level contacts.  

Education Required:

High school diploma or equivalent

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.

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