Customer Service Representative
- Expired: June 12, 2020. Applications are no longer accepted.
Job DescriptionSummary:Coordinate shipments and ensure all orders are loaded in a timely manner. Adhere to customer shipping window times and eliminate delays or detention. Ship confirm/ASN all shipments ensure last daily shipments are loaded and the ASN provided.Responsibilities Understand WMS, ASN, and EDI systems Call in truck companies designated for specific freight with all information required by them including amount, weight, and time/location of pickup and delivery Set up expedites if needed Send ASN (advance shipping notice) to all vendors/customers.
Know vendor/customers preferred receiving method of this information. Create custom paperwork or commercial invoices for all international shipments as needed Ensure both UPS and Federal Express, and DHL shipments are prepared for shipment throughout the day Run reports to verify ASN and receipt throughout the day and at end of day to ensure successful completion Create AR's/picklists and create labels for... outgoing freight as needed Reactivate, reflag, and correct bill of ladings.
Have an understanding of the barcode scanning process and know the operations of the scanner If necessary, perform shipping responsibilities of loading, unloading freight, pulling & receiving Keep a clean orderly working area to minimize room for error Update and maintain all Shipping logs Locate old files for Shipping & Accounting purposes, as needed Complete all billing tasks which include systematic, manual, and supplemental billed Run ASN report at the end of the day to ensure all shipments have been billed. File all documents and purge old files, as needed All other tasks as assigned by SupervisorJob RequirementsExperience High School Diploma, GED required or work equivalent; logistics training/education a plus Ability to handle multiple tasks in fast paced work environment Strong Math skills 2+ years' experience in Shipping environment Must be proficient in MS Office (Excel/Word) Must be able to work a flexible schedule including overtime and weekends Ability to work independently and in a team environment to deliver results Ability to follow safety standards and participate in continuous process improvements while following best business practices Trans-4rm and EDI system knowledge a plusPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully an individual must be able to perform each essential duty satisfactorily, must be able to resolve requirements both through supervisor direction and independent process analysis.
Must possess good communication/interpretation skills, good visual skills. Individual must be able to frequently exit the powered industrial equipment, ability to reach with arms extended and/or overhead, excellent hand dexterity, ability to bend, stoop, stretch and similar activities and able to lift up to 50 pounds frequently.Interpersonal SkillsAlternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.Working ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.ITW is an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law
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