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Customer Service Representative - Manufacturing

Hebron, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Company Description

Founded in 1912, Illinois Tool Works Inc. (NYSE: ITW) is a diversified, Fortune 200 manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. Ranked among Fortune Magazine’s most admired companies, the company focuses on solid growth, improving profitability and strong returns across its worldwide platforms and divisions. These divisions serve customers and markets around the globe, with a significant presence in developed as well as emerging markets.

ITW Medical is comprised of three strong medical product brands - Coeur, Filtertek & Precise - situated to proactively meet the needs of customers in the marketplace.  Coeur is a leading provider of disposable medical products used in diagnostic imaging and other medical procedures.  The Filtertek product line is comprised of custom plastic insert molded filtration and flow control components for global OEM medical device customers. Precise Biomedical is a service company providing maintenance and repair of power injectors used for imaging procedures.

Job Description

We are currently seeking a Customer Service Representative for our facility located in Hebron, IL. We seek a flexible, self-starting team player to serve as a primary point of contact for customers, providing information and solutions to customer requests.    


 Essential Job Duties and Responsibilities: 

  • Processes complex orders, with special attention to accuracy and timeliness
  • Develops thorough understanding of customer base, market and individual customer needs
  • Enters customer orders into the ERP system
  • Monitors and reacts to customer vendor managed inventory requirements.
  • Communicates daily shipping requirements to warehouse and obtains approval for premium freight
  • Coordinates outbound transportation for domestic and international orders
  • Monitors customers for delivery and performance ratings and ensures that delivery disputes and performance rating issues are adequately resolved
  • Communicates customer forecast changes with sales and operations
  • Maintains customer master notes file, including carrier information, ship-to master file, customer cross-reference file, and other pertinent information
  • Maintains customer documentation notifications at time of shipment
  • Resolves inquiries on errors related to invoicing, pricing, incorrect shipments or returns
  • Maintains knowledge of all products, processes and policies to support and exceed customer expectations
  • Coordinates with Accounting for new customer set up
  • Reports customer complaints to Sales, QA/RA & Operations, as well as ITW Management Team
  • Responsible for ordering parts and issuing purchase orders for repairs and FSE inventories

  • Minimum of 3 years of experience in customer service role supporting a manufacturing or similar industry required
  • Previous work experience that includes inventory management and sales reporting preferred
  • Proven ability to read and interpret sales contracts and purchase orders 
  • Solid math and analytical skills; good grasp of business concepts
  • Proven ability to manage multiple priorities and professionally interact with customers
  • Proficiency in MS Office programs (Word, Excel, Outlook)
  • Proficiency in inventory/order management systems is a plus
  • Strong written/verbal communication skills; demonstrates good listening skills; able to communicate status on process with colleagues, keep team members informed, and responds clearly to customer inquiries.  
  • Strong interpersonal skills; demonstrates a positive attitude and professional demeanor in working with all levels within the organization. 
  • Proven ability to lead and influence a multi-disciplinary team of technical and sales professionals.
  • Main point of contact for customers on a day-to-day basis.
  • Account responsibility for B Customers.

Additional Information

All your information will be kept confidential according to EEO guidelines.

ITW offers a competitive compensation and benefits package, including competitively priced medical and dental coverage the first of the month following hire, free life insurance, paid vacation and holidays, and immediate 401k matching. Additional retirement savings contribution (above and beyond 401k) is awarded at no cost after one year.

ITW Medical is an equal opportunity, equal employment, affirmative action employer.  We strive to create a diverse and inclusive work environment where everyone is welcome to contribute their unique talents and ideas.  We encourage applications from females, males, disabled/protected or other veterans, persons with disabilities, all races and ethnicities, sexual orientations and gender identities.  Reasonable accommodation will be made to enable persons with disabilities to apply and to perform the essential job functions. If you require assistance with completing an application, please reply that you require assistance

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  



Hebron, IL



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