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Bilingual (Spanish/English) Technical Support Analyst

ITR Group Columbia Heights, MN
  • Expired: over a month ago. Applications are no longer accepted.

ITR Group is hiring a Technical Support Analyst to work in Columbia Heights, MN. We are looking for someone to help with call center phone support. Candidates must be fluent in Spanish and English. Spanish fluency will be verified during interviews.

Recent grads are encouraged to apply!

Responsibilities

· Respond to incoming end-user technical support requests via voice, chat, and/or Submitted tickets in English or Spanish.

· Resolves tickets for a variety of issues, including password resets, hardware and software troubleshooting, status requests, etc.

· Participation in a comprehensive training program.

· Provides concise yet thorough documentation of each customer interaction.

· Utilize a Knowledge Base of information to complete steps and/or provide information on the company’s technical resources.

· Able to follow defined processes and procedures.

· Maintains a troubleshooting tracking log ensuring timely resolution of problems.

· Recommends systems modifications in order to reduce user problems.

Requirements

· Bachelor Degree required

· 1+ years of customer service experience required.

Nice to Have

· IT support experience

Top 3 things in an ideal candidate

1. Customer Service – Oral and Written

2. High Technical Aptitude

3. Able to handle multiple types of issues

ITR Group

At ITR Group, we match ideal IT candidates with unique clients and projects—fast and effectively—time and time again. We excel in this critical space because we place the emphasis where it matters: on knowing. Knowing our consultants and contractors and what makes them tick. Knowing our clients and their particular needs. This knowledge helps us make the smart connections between the two sides of our business—and allows everyone to succeed. ITR Group. Connect smarter. Check out our website for additional roles – www.ITRGroup.com ITR Group is an equal opportunity employer

Address

800 53rd Ave NE, Columbia Heights, MN
Columbia Heights, MN
USA

Website