IT Network Technician - Reactive Support
- $40,000 to $60,000 Yearly
· Provide rapid response to valued client end-user technical issues with their various IT systems (desktops, servers, mobile devices, peripherals and software). Issues received via telephone and e-mail. Resolution primarily performed remotely, but some limited on-site work in the local area will be required.
· Contact vendors on behalf of our valued clients to assist with troubleshooting.
· Assist clients with deployment and configuration of new user accounts, desktops, mobile devices, peripherals and software (as well as upgrades).
· Document resolution and communicate with clients through our ticketing software.
· Remotely control and manage our clients’ computer systems using Remote Monitoring and Management software.
· Serve as central hub of activity, coordinating with other technical resources and our valued clients.
· Review status of regular client backups.
· Investigate triggered network alerts.
· Review performance of centralized services.
· Develop your technical skills based on client needs as technology changes.
· Participate in exciting organizational development activities as we work to be the best.
· Develop rich professional relationships with our valued clients.
· Participate in our outstanding company culture.
313 Main Ave.De Pere, WI
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