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IT Network Technician - Reactive Support
ITConnexx, Inc. De Pere, WI

IT Network Technician - Reactive Support

ITConnexx, Inc.
De Pere, WI
Expired: over a month ago Applications are no longer accepted.
  • $40,000 to $60,000 Yearly
  • Full-Time
Job Description

Reactive Support

· Provide rapid response to valued client end-user technical issues with their various IT systems (desktops, servers, mobile devices, peripherals and software). Issues received via telephone and e-mail. Resolution primarily performed remotely, but some limited on-site work in the local area will be required.

· Contact vendors on behalf of our valued clients to assist with troubleshooting.

· Assist clients with deployment and configuration of new user accounts, desktops, mobile devices, peripherals and software (as well as upgrades).

· Document resolution and communicate with clients through our ticketing software.

· Remotely control and manage our clients’ computer systems using Remote Monitoring and Management software.

· Serve as central hub of activity, coordinating with other technical resources and our valued clients.

Network Monitoring

· Review status of regular client backups.

· Investigate triggered network alerts.

· Review performance of centralized services.

Organizational Development

· Develop your technical skills based on client needs as technology changes.

· Participate in exciting organizational development activities as we work to be the best.

· Develop rich professional relationships with our valued clients.

· Participate in our outstanding company culture.

Address

ITConnexx, Inc.

313 Main Ave.

De Pere, WI
USA

Industry

Technology

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