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Customer Service Representative

ITCON Services
Fairfax, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

ITCON Services is seeking to hire a part-time customer service-oriented Contact Center Representative to provide customer/public support. The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume. At ITCON, we offer competitive compensation, work-life balance, and the opportunity to work alongside an amazing and growing team.

This opening is for a part-time position located in the ITCON Services office near the UCF Research Center in Orlando, Florida. Applicant must be a permanent resident or citizen of the United States and eligible for a Public Trust clearance. 

This position is temporarily home-based due to COVID-19.

  • Managing a large number of incoming calls
  • Identifying and resolving customer issues accurately and efficiently
  • Providing high quality response to customer inquiries and needs
  • Building sustainable relationships with customers through professional communication
  • Providing accurate, timely, and complete information by using the right methods and tools
  • Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
  • Keeping detailed records of customer interactions, processing customer accounts, and filing documents
  • Following communication procedures, guidelines and policies
  • 1-year or more customer support experience or experience as a client service representative 
  • English speaking proficiency (Spanish bilingual is a plus)
  • Strong communications skills, including phone communications and active listening
  • Familiarity with CRM systems and practices 
  • Strong research and problem-solving skills
  • Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
  • Demonstrated ability to handle sensitive and confidential situations
  • Ability to handle crisis situations and deal with difficult inquirers
  • High School Diploma or GED

ITCON Services


Fairfax, VA



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