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Service Desk Manager

IT Support Guys Tampa ,FL
  • Posted: over a month ago
  • $65,000 to $75,000 Yearly
  • Full-Time
  • Benefits: medical, vision, 401k, dental
Job Description

We are seeking a Service Desk Manager to build a career with our growing team.

Responsibilities:

  • Develop and maintain a knowledge base of the evolving products and services, and help develop corresponding procedures to streamline service delivery
  • Develop, monitor and enforce KPI's within service delivery in ConnectWise Manage PSA
  • Develop a deep understanding of overall objectives, role and functions of each service team member.
  • Ensure the objectives and requirements are clear and agreed upon by all team members.
  • Coordinate delivery and implementation of services that meet quality assurance standards.
  • Assist service team in design and development tasks.
  • Organize and manage all phases of service delivery to ensure timeliness and effectiveness of services being rendered
  • Drive problem investigation and resolution as required
  • Ensuring that risks are identified, communicated, and mitigated and that services are delivered successfully through to production.
  • Serve as a liaison between business and technical aspects of service delivery
  • Handle customer escalations, inquiries and complaints
  • Provide information about our products and services where applicable and assist in training service team on new initiatives, tools and technologies
  • Assist in the recruitment, training and performance review process of service delivery teams

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • A understanding of technical concepts including cloud, virtualization, storage, telecommunications, and a willingness to further develop skills in this area
  • Ability to build rapport with clients both internal and external across all roles, titles and technical levels
  • Ability to prioritize, multitask and manage time effectively
  • Excellent written and verbal communication skills
Company Description
With over a decade of experience and thousands of repeat clients, IT Support remains the #1 IT support provider businesses call on for their technical needs.

IT Support Guys

Why Work Here?

Join and grow an ever-expanding professional network of high-profile clients and reputable colleagues

With over a decade of experience and thousands of repeat clients, IT Support remains the #1 IT support provider businesses call on for their technical needs.

Address

2709 N Rocky Point Dr
Tampa, FL
USA

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