Our client is looking to bring on Customer Service Representatives to join their team on a contractual basis.
May perform one or more of the following in either Member or Provider Call Center • Using a computerized system, responds to customer inquiries in a call center environment. • Responds to telephone inquiries and complaints using standard scripts and procedures. • Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. • Provides clear and concise information about the status of a claim or Medicaid member Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider. Acts as an advocate for the Medicaid client or Provider. • Educates clients about managed care access, rights and benefits through outreach scripts. • Check voicemail and Fax routers. • Verify images of documents. • Attend scheduled staff meetings. • Complete required assigned training. • Track daily task for quality review. • Report system outages or errors. • All other duties as assigned. Required Skills: Outgoing and energetic attitude Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new situations and apply problem-solving skills Ability to relate to the customer Ability to remain calm under pressure