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Project Systems Engineer

IT Direct: A CompassMSP Company Hartford, CT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Who we are:

IT Direct is a Hartford-based Information Technology consulting firm that helps our partners leverage the power of technology to reach their business goals. We have developed a strong bond with our clients and a reputation for responsive, high-quality, efficient work.

IT Direct provides its staff with a dynamic, positive, and high energy work environment. We are proud to have been listed as one of the “Best Places to Work in Connecticut” by the Hartford Business Journal for the last three years as well as recognized nationally as one of “The 50 Best Places to Work in 2016” by Inc. Magazine. Inc. Magazine has also recognized IT Direct on their Inc. 5000 list for 6 years, a list of the fastest-growing privately held companies in the US. Additionally, we have been recognized as one of the Top 40 tech companies in Connecticut for 5 years. We know that our success depends on how well we serve our clients, and that this level of service will be determined by the quality of people that make up our team. As such we expect, and accept, only the best.

What we are looking for:


The Systems Engineer will work on challenging technical projects as well as serve as an escalation point for first and second tier support engineers. The successful candidate will be highly technical and a natural troubleshooter and leader with great customer service instincts. This position will work primarily in our Hartford Office and requires occasional travel to client sites.

Qualifications Include:

  • 3+ years of recent, relevant hands-on experience in a similar position
  • Preferred Certifications: A+; Network+, MCSE, Office 365, VCP, CCNA, Azure
  • Preferred Work Experience: Managed Service Provider or Consulting environment
  • Preferred Systems Experience; ConnectWise, IT Glue
  • Ability to work collaboratively
  • Ability to effectively communicate both written & verbally
  • Desire to grow personally and professionally
  • Desire to work in a fast-paced and growing organization
  • Desire to work in a Fun environment
  • Participate in a scheduled On-Call rotation as well as perform occasional after-hours duties as needed.

Who you are:

You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment.

Requirements for the position are:

  • Effectively manage multiple tasks ranging in size and complexity for various client infrastructures
  • Design, Install / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
  • Design, install, & configure virtualized environments such as VMware & Hyper-V
  • Configuration of various storage related to on premise infrastructures.
  • Configuration of Microsoft infrastructures, including the following applications:
    • Windows Server and Terminal Server Farms
    • Exchange Server, SQL Server, Office 365
    • Active Directory, Group Policies, Application Deployments
  • Install & Troubleshoot various third-party software, including:
    • Datto, Shadow Protect, StorageCraft, Veeam, ESET, among others
  • Configuration, deployment & troubleshooting of firewall technologies including:
    • Site to Site VPNs, Security Services, QoS, High Availability, Load Balancing, routing etc.
      • Familiarity with SonicWall and Fortinet preferred
  • Designing, configuring & troubleshooting network infrastructures with the following experience preferred:
    • Cisco IOS firewalls, routers, switches
    • HP\Aruba switching layer 2 & 3
    • Unifi switching & wireless
  • Provide escalation assistance and coaching\training to other Team Members
  • Ability to work varying hours both after normal hours and on weekends as needed to minimize client impact
  • Ability to lift and move computer and network equipment

What we offer:

  • Competitive pay
  • Quarterly Bonuses
  • Progressive PTO
  • Medical/Dental/Vision/Life/Disability available
  • Tax deferred retirement plan with company match
  • Career Development and Coaching
  • Fun work environment!


IT Direct: A CompassMSP Company

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Hartford, CT


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