A Southfield Michigan based IT Company has an opening for an IT Field Tech / IT Helpdesk position with the following requirements:
•Perform 1st tier Helpdesk Support services for clients
•Work under direct Network Administrators’ supervision, and provide day-to-day resolution to issues
•Follow company procedures for service quality control
•Determine exact nature of problems, priority, and proper ticket routing as well as implement remedial procedures.
•Escalate complex problems to second tier support
•Document problems and corrective procedures followed as well as all change management
•Provide field installations and onsite customer support
•Provide day-to-day support to clients for network infrastructure and internal desktop systems, software, and hardware, onsite or remotely (Remote user support). Coordinate and prioritize service calls, track issues using company ticketing system. Install and maintain antivirus solutions and data backup systems. Reformat and reinstall OS and configure drivers. Perform hardware repairs, maintenance, and upgrades.
Education: Associates or Bachelor's degree in a Computer Science related field or Engineering. Will consider other degree types with proper experience.
IT certification: preference of MCP, MCSE, CCNA, ITIL, VMware