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Technical Account Manager

IT Accel, Inc
Howell Township, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Technical Account Manager

Customer Success Howell, New Jersey

Expected Outcomes:

  • Ensure the client's needs are met and clients are satisfied at all times
  • Ensure that the clients technology stack is appropriate as well as identify any gaps in the offering
  • Own and manage the end-to-end portfolio of clients' post-sales
  • Conduct weekly, monthly, and quarterly client engagements (remote and onsite) to improve client care
  • Coordinate product fulfillment requests between clients and procurement team
  • Act as primary point of contact for clients' inquiries as it relates to billing, services and feedback
  • Resolve various conflicts/issues with clients as it pertains to services rendered, fulfillment requests or billing.
  • Identify clients' needs for training, additional services, or modification of services
  • Ensure that service requests are properly resolved
  • Make proactive calls to ensure clients are satisfied
  • Take a personal interest in and responsibility for the quality of work performed or associated with their portfolio of clients.
  • Follow all company policies and best practices

Competencies:

  • Desire to work on the customer-facing side of a tech company
  • Understand and have experience with the following technologies:
    • Ticketing system and RMM tools
    • Documentation systems
    • Microsoft
      • 365 Product Line
      • Azure
      • On Premise Servers
    • SonicWall
    • Networking
  • At least 2 years of experience working in an IT department
  • Medium to advanced enterprise IT knowledge
  • Strong interest in IT
  • Ability to pay close attention to detail
  • Self-motivated with the ability to work in a fast-moving environment
  • Strong interpersonal skills including phone manner, written communication, and client-care
  • Ability to multi-task and take initiative and ownership of assigned tasks
  • Hardworking and dedicated outlook
  • Good collaboration and teamwork abilities
  • Ability to take direction and absorb information quickly
  • Have a strong positive attitude, and a genuine love of customer service
  • Demonstrates ability to learn quickly, work independently, and work through issues with minimal escalation

IT Accel, Inc

Address

Howell Township, NJ
07731 USA

Industry

Business