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Experience Manager GoDaddy

ISS Facility Services Hiawatha, IA
  • Expired: over a month ago. Applications are no longer accepted.

Experience Manager| Job Description

The Experience Manager will be responsible for the delivery of facility management with an emphasis on workplace experience at the client’s facility. The Experience Manager will partner with business unit stakeholders and ISS service lines to create a seamless customer experience for both GoDaddy and ISS employees at the facility. A successful candidate will effectively promote the client’s fun and vibrant culture ultimately increasing workplace performance and satisfaction. Highly visible and typically the main point of contact for visitors, vendors, stakeholders and ISS employees

Responsibilities

  • Ensure the facility is clean and without safety concerns
  • Proactively address any facilities related issues (break/fix). This includes actively walking your building to proactively find items to be addressed. Ensure building repairs are handled timely and properly. Work with ISS service lines and vendors to ensure the site is in great working order
  • Liaise with various client departments to provide a positive and well managed employee experience and onboarding process
  • Oversee equipment and furnishings; provide vendor and P.O. management; work daily with all vendors responsible for office operations and preventative maintenance, and facilitate payments
  • Manage food truck, café and snack program. Work with food service subject matter experts to ensure all service levels are met or exceeded
  • Ensure that kitchens are stocked and maintained (coffee, beverages, snacks and supplies)
  • Own customer new hire onboarding comprised of setting up of desks, computer equipment, name plates and supplies as needed for all floors
  • Manage GoDaddy flyer and branding launch initiatives
  • GoDaddy I9 onboarding process for new hires, contractor conversions and intern employees
  • Key point of contact for office space planning, moves, adds and changes; partner with capacity planner (corporate resource) and ensure seating charts are updated regularly
  • Manage and direct guest services representative. Ensure coverage should guest services be absent
  • Liaise on the coordination of all events and meetings with GoDaddy Events team as well as ISS Event Planner
  • Involvement with site mass communications to inform client employees about projects and events, and / or anything that may impact employee experience
  • Report out routinely to both ISS and client representatives on status of the office space, such as project updates as well as issues and concerns
  • Attend all client and ISS related trainings and meetings as applicable
  • Own execution and coordination of emergency facility plan ensuring the local employees’ safety at all times
  • Manage Indoor finders platform to ensure accuracy in employee seating and desk arrangements are up to date
  • Manage physical security issues and access controls in coordination with the WSC. Ensure badging access and protocol are followed for the site and property
  • Coordinate with global workplace services project manager on construction and TI projects including site communications, vendor relations/escorts and capital expense needs

QUALIFICATIONS:

  • 3 to 5 years of facilities management experience in a fast-paced corporate environment
  • BA/BS degree in Business, Communications, or related degree preferred
  • Strong work ethic, self-motivated and a passion for being part of a high performing team
  • Proven track record of working independently but also acting as a successful leader
  • Ability to prioritize and anticipate needs; requires a high degree of judgment while sometimes working in an ambiguous environment
  • Extremely strong attention to detail
  • Ability to follow up and track multiple projects and deadlines and work with high volumes of data.
  • Extreme attention to detail and highly organized
  • Ability to maintain confidentiality of highly sensitive information
  • Strong MS Office skills required
  • An expert in workplace safety and OSHA regulations
  • Internet proficiency and knowledge of web-based applications
  • Highly professional with excellent interpersonal and organization skills
  • Strong email and verbal communication skills.
  • Must be able to problem solve, multitask and manage projects through to completion with limited supervision
  • Ability to think on your feet and respond rapidly to changing work environments as well as changing conditions
  • Ability to innovate and think of out of the box solutions to opportunities as they arise
  • Ability to resolve routine day-to-day operational issues
  • Heavy emphasis on customer service and partnering with executive, facilities management, and multiple vendor representatives.
  • Experience leading a team of 10 or more employees
  • Proven growth in leadership competencies throughout career

ISS Facility Services

Address

Hiawatha, IA
USA