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Senior Network Engineer - Collaboration

ISG Technology LLC Oklahoma City, OK

  • Posted: over a month ago
  • Full-Time
Job Description: Job Summary:As a Senior Network Engineer with a Collaboration Focus, you are a key member of the technical team. You are responsible for executing projects and providing break/fix support within the Network and Collaboration disciplines. You use your advanced skill level to provide focused technical expertise and technical mentoring and guidance to Network Engineers throughout the organization. What you bring to the position: You have in-depth knowledge and experience working with Unified Communications and Collaboration platforms.You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities:You will use your TECHNICAL SKILLS to:Implement and maintain networking environments using your proficiency in the following:Technologies & Protocols: Voice over IP (VoIP)Real-time Transport Protocol (RTP)Skinny Call Control Protocol (SCCP)Session Initiation Protocol (SIP)Media Gateway Control Protocol (MGCP)H.323PRI/POTSRoute PlansCall CenterQuality of ServiceVarious routing and switching technologiesProducts & Solutions:Cisco Unified Communications ManagerCisco Contact Center ExpressCisco Emergency ResponderCisco Video SolutionsCisco JabberMicrosoft Teams VoiceVisioSuccessfully execute implementation projects for ISG customers.Provide pre-sales technical support to sales team for both collaboration and data networking projects.Product development with Offering Lifecycle Management / Architecture groupsAttend client opportunity meetings as a technical engineer. Participate in rotation of after hours on call support.Acquire and maintain technical certifications needed to perform your job duties.Participate in IT-related projects as requested by management. You will utilize your LEADERSHIP SKILLS to efficiently:Serve as a technical lead by mentoring and assisting Network Engineers with multiple, simultaneous customer projects.Mentor Network Engineers to encourage teamwork and professional growth. You will utilize your ADMINISTRATIVE SKILLS to efficiently:Provide project design, delivery time and Bill of Material activities for customer projects.Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation. Manage and prioritize complex, changing workloads in a challenging technical environment.Complete ConnectWise data entry accurately and timely.Meet ISG standards of utilization and billable hours. You will use your TEAMWORK SKILLS to:Partner with other Senior Network Engineers to provide solutions to challenging problems.Participate in team training programs in order to maintain standards of the team.Work with Network Engineering team members to develop and design ISG best practice solutions and associated documentation (Break/Fix and Deployment Guides).Develop and maintain positive relationships with vendors and keep current on technology products. As a successful employee, you will demonstrate the following professional skills as you carry out your position:Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.Detail & Task Oriented – Ability to manage and follow through on multiple tasks, items, and communications in a timely manner and to create detailed action plans.Teamwork – Work with others in a positive and inspiring manner.Management – Organize and manage multiple priorities. Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.Organizational Support – Follow company policies and procedures and complete other duties as assigned.Judgment – Include appropriate people in decision-making process.Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well.Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner. You will meet the following educational, licensing, certification, and work experience requirements: Technical Bachelor’s Degree, or equivalent experience Minimum of 4 years’ experience work with network environments; 6+ years preferred.Experience working with standard sales methodologies and supporting tools and applications.Previous leadership experience a plus.Ability to assist in designs for both Unified Communications and data networking projects.One or more of the following certifications highly preferred:Cisco CCNP CollaborationCisco CCNP Enterprise (R&S)Cisco CCDPHold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values:Humor & FunWe believe it’s important to take time outside of work to spend time with family and keep the wind in our sails.We collaborate and value sharing our unique perspectives.We’re inclusive and create activities that align with people’s interests and passions.ResilienceWe pride ourselves in meeting high-pressure challenges.We never quit and demonstrate the ability to see daunting assignments through … successfully.Lead by ExampleWe demonstrate courage in having crucial (and sometimes “tough”) conversations.We are reliable and highly accountable in our use of systems and tools.Continuous ImprovementWe’re creative thinkers who can adapt to evolving situations.We’re humbly confident, know our stuff, are willing to coach and be coached.We’re willing to make “healthy” self-sacrifices for the greater good.“Team First” InitiativeWe are pro-active and stay on top of training and certifications.We willingly take on more responsibility if we see a need and can assist.We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Travel to client and prospect locations in varying conditions. Frequent/sometimes extended periods of standing and working on feet.Frequent/sometimes extended periods of walking, bending and stooping.Frequent lifting of servers, laser printers, uninterruptable power supplies, computers and similar technology devices (up to 70 lbs.). Occasional climbing of stairs, ladders, working on roofs, scissor lifts or bucket trucks.Must be able to use hands to assemble or repair servers, printers, uninterruptable power supplies, computers, and similar technology devices.Must have normal range of vision, hearing, and speech.Must be physically capable of operating a motor vehicle safely.There should be no restrictions that would prohibit overnight travel.Work environment includes: office, shop, manufacturing, indoor and outdoor, construction, etc.You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

ISG Technology LLC


Oklahoma City, OK
73132 USA



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