Skip to Main Content
← Back to Jobs

Client Success Specialist

INFO ADVANTAGE INC Rochester ,NY
  • Posted: 16 days ago
  • $35,000 to $45,000 Yearly
  • Full-Time
  • Benefits: life_insurance, medical, vision, 401k, dental
Job Description

We are seeking a Client Success Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving non-technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Non Technical project management support on boarding of new Clients
  • Renewal Processing

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Computer Networking understanding
Company Description
Info Advantage has been providing professional IT Support for businesses in and around Rochester, New York since 1992. We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.

INFO ADVANTAGE INC

Why Work Here?

Great company culture

Info Advantage has been providing professional IT Support for businesses in and around Rochester, New York since 1992. We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.