Corporate Account Manager

ABOUT US

INAMAX Powered by Ultra is a family of companies that bring innovative, entertaining experiences to retail.

Ultra is a Class B Master License Holder and a provider of Coin Operated Amusement Machines (COAM) to businesses throughout Georgia. Ultra is an exclusive provider of Titan, a reloadable Player Card System that enhances the player experience and reduces friction for the retailer.

INAMAX is a management consulting firm operating multiple gaming and retail companies across several states. We offer retailers the expertise needed to add or improve current terminal gaming operations, such as COAM, VLT, and VGT. We help our partners successfully manage risk while adding a highly profitable revenue stream and leveraging underutilized space.

POSITON SUMMARY

Our Corporate Account Manager's primary responsibility is to ensure the company meets or exceeds sales expectations with each assigned corporate account location within their territory. A Corporate Account Manager is also responsible for developing and maintaining strong customer relationships, connecting with key business executives and stakeholders, and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including product development, operations, and service departments) to improve the customer experience.

This position will require frequent travel throughout Georgia. (Company car provided).

KEY RESPONSIBILTIES

• Learn our segment and product/service offerings
• Actively manage and grow account revenue for assigned accounts in your territory, as this will include a pre-existing customer base.
• Establish executive-level relationships within your assigned accounts.
• Maintain regular account contacts to ensure positioning and alignment of INAMAX products and services
• Maintain customer satisfaction and serve as the primary point of contact for any customer services issues that arise
• Be an expert problem solver and assist with challenging client requests or issue escalations as needed
• Train customers and players as needed on products/equipment
• Understands regional market dynamics, is able to identify market trends, and adapt engagement strategies
• Deep insights into customer needs, with the proven ability to define and provide Marketing & Analytics Solutions
• Advocate for and own the customer and player experience, including challenges with current solutions and vendors/partners
• Demonstrate ability to plan, complete and execute daily, weekly, and monthly Business Territory Planning expectations.
• Maintain accurate records in our CRM database by making updates or changes daily.
• Monitoring actual performance against the strategic Account Growth Plan objectives by initiating, overseeing, and following through on proposed solutions for each account's needs
• Collaborate with Sales, Finance, and Operations leadership in developing specific account management plans to meet assigned accounts' needs and an overall strategy to optimize sales and retention opportunities
• Managing existing revenue, sales opportunities, leads and referrals, and service and operational goals and objectives.
• Clearly communicate the progress of monthly/quarterly performance and initiatives to internal and external stakeholders

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Sales, Business Administration or a similar field
• 3+ years of experience in sales, management, corporate account management, or relevant experience.
• 2+ years of account management and/or field sales experience with a track record of success.
• Excellent written and verbal communication skills. Must be a good listener, presenter, and genuine person.
• Excellent team player with an opportunistic attitude
• Capable of analyzing data and formulating suggestions to help increase account revenue growth.
• Proven ability to influence cross-functional teams without formal authority
• High Proficiency in Microsoft Office Suite, Microsoft Teams, and CRM software (e.g., Salesforce is a plus)
• Must have a valid Georgia driver's license and clean driving record to drive a company vehicle before the start date in the position

PAY & BENEFITS

• Competitive base salary commensurate with experience

• Quarterly account growth bonus
• New business referral bonus
• Annual merit increases
• Company car & company phone
• Full benefits package (medical, dental, vision, etc.) with employer contribution
• 401K with company match
• Time off:
• Vacation - up to 15 days (prorated during the first year)
• Sick - up to 5 days (prorated during the first year)
• Discretionary - up to 2 days
• Holidays - 6 paid days