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IT Professional Services Consultant (EN/KR) - 933010

IN2U
Carlstadt, NJ
  • Posted: over a month ago
  • Full-Time
Job Description

Our client is a distribution HQ for the one of the largest international supermarket in the U.S. They are looking for an EN/KR bilingual, IT Professional Services Consultant.


IT Professional Services Consultant will work directly with customers and end-users to identify their needs, and lead efforts to find and propose solutions to deliver them to end-users. S/he is a leader who can influence people and receive approvals for solutions by demonstrating favorable results.


The Professional Services Consultant has a technical and business background to help customers see value in the proposals while speaking with specialized vendors and team members to ensure the solutions meet customer needs.


This individual will be an integral part of the Information Technology organization reporting directly to the Manager of Service Management to help ensure we deliver the highest satisfaction to customers we serve. Korean fluency is required.


Responsibilities:


  • Experienced in capturing customer feedback using various metrics such as Net Promoter Scores and Voice of the Customer
  • Strong communicator and listener who can elicit the true needs of customers
  • Technically inclined, capable of identifying solutions to customer needs
  • Able to speak and work with technical and non-technical teams, translating the information for the understanding of the listeners
  • Able to present the potential solutions to IT leadership and customers for acceptance and approval.
  • Manage entire lifecycle of project management, from inception to delivery and maintenance
  • Support Agile Teams by representing the stories from end-users perspective
  • Be the voice for the users to influence technical teams decision-making
  • Work with customers to complete user testing and rollouts to ensure customer satisfaction with solutions
  • Initiate and renew vendor contracts to support on-going vendor solutions.



Qualifications:


  • Bachelors Degree
  • CBAP, PMP, ITIL
  • Must be fluent in Korean (oral, written, and reading)
  • Strong ability to document and present information.

IN2U

Address

Carlstadt, NJ
07072 USA

Industry

Technology

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