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CT Customer Service Rep

Carrollton, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Stone Countertop Customer Service Rep


FLSA Classification



Reports to

Customer Service Manager   



Impact Property Solutions is one of the nation's top providers of multi-Family flooring replacement and granite countertop installation. Impact Property Solutions offers flooring material selection and procurement, project management, contract administration, installation construction & development services all under one roof. The company has completed hundreds of millions of dollars in renovations and new construction over the past 25+ years and has built a team of 140 + highly skilled professionals with the tested expertise to oversee both small- and large-scale projects from concept to completion.


Job Description 



Impact Property Solutions is searching for an experienced Customer Service professional who will assist our customers and our Sales Representatives in resolving questions related to the countertop installation services provided by our company. The Countertop Customer Service Rep is required to provide exceptional customer service to internal and external customers of Impact. In this position you will be expected to acquire a thorough understanding of Impact’s countertop products and services, policies, and procedures.  In this role you will coordinate and collaborate with our Installation manager, Sales Representative, Customer Support Services, Branch Manager, and Inventory Manager to ensure Impact Floors provides a smooth and satisfactory experience for our customers.   



Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Scheduling measure & install for all CT orders
    1. Taking calls and email orders from reps and customers
    2. Ensuring that the schedule is not over capacity for measure and install.
    3. Notifying Ops when capacity has been met and come up with a solution to evenly spread-out install/measures
    4. Maintaining schedule updates from sales reps and customers.
    5. Noting any changes done to either measure or installs. 
  • Accurately enter orders as they are from the bid/estimate
    1. Must work accurately with data entry.
    2. Entering measure and fabrication dates on Moraware.
    3. Creating work orders for the fabrication and install team on RFMS.
    4. Identifying discrepancies that may show up on the order
      • Slab counts
      • Material/sink discrepancies
      • Price discrepancies
    5. Bridge the gap between CS and Ops
      1. Assisting with ETA’s
      2. Assisting with job statuses
      3. Identifying measure and install dates for customers and sales reps
      4. Making the necessary changes to templates or account notes.
  • Bridge the gap between CS and Operations
    • Assisting with ETA's
    • Assisting with job statuses
    • Identifying measure and install dates for customers and sales reps
    • Making the necessary changes to templates or account notes.
  • Coordinate and communicate customer concerns with appropriate internal departments.
  • Other duties as assigned



  • Demonstrate and understand compliance of the company’s safety processes.
  • Work in a fast-paced environment with accuracy.  
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Basic understanding of or ability to quickly learn company product codes and terminology.
  • Good analytical skills and ability to make sound judgments relative to inventory.
  • Ability to add, subtract, multiply, and divide in all units of measure.
  • Experience and ability using computer programs preferred.
  • Ability to work with all levels of employees and management, both internally and externally.
  • Demonstrate an understanding of and adhere to all policies and procedures.    
  • Become expert in utilization of all required software applications need to perform the job which may include:
    • CRM
    • RFMS
    • MS Office
    • ZOHO
    • DOMO


Physical demands

  • This position is moderately sedentary with the majority of the work done on a computer in an office environment. Regular communications via e-mail and phone is necessary.
  • Enclosed office (climate controlled) for this position is located within the warehouse
  • Warehouse facility is not climate controlled and may experience extreme temperatures.
  • Must be able to lift up to 25 pounds at times.

Travel required



Required education and experience

  • High School Diploma or GED Equivalent
  • Minimum Two years’ experience as Customer Service Representative 
  • Valid Driver’s license required
  • Must be bilingual (English/Spanish)


Preferred education and experience

  • Multifamily Industry knowledge is a plus
  • Stone Countertop Industry experience highly favored
  • RFMS Systems Experience is a plus


Work authorization/security clearance requirements

Must be authorized to work anywhere in the United States. 



  • Competitive Health Insurance Plans (Employee, Children, Family)
  • Vision and Dental Plan
  • Company paid life insurance  
  • 401(K) / Roth plan with employer match (after 90 days)
  • Generous PTO plus paid Holidays (after 90 days) 



Carrollton, TX
75006 USA