IT Support Specialist - IEW Construction Group

IEW Construction Group is seeking an IT Support Specialist to join our IT

Qualifications

• Strong focus on customer service.
• Minimum of three to five years of experience in IT and desktop support and configuration.
• Strong skills with the installation, setup, repair, and patching of computers and related peripherals.
• Effective written, oral and interpersonal communication skills.
• Knowledge of network hardware (switches, routers, UPS) and network fundamentals (TCP/IP)
• Knowledge of database and word processing software.
• Driver's License required with good driving record
• Training in personal computing or networking
• Frequent physical demands include: Sitting, Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, etc.
• Lifting Floor to Waist 50 lbs.
• Lifting Waist Level and Above 40 lbs.

Responsibilities

• Provides technical support for all in-house and field locations, systems, applications, and devices
• Meets with current and potential system users for the purpose of determining technical needs
• Installs computers, printers, and other devices
• Organizes, plans and tests accurately operating systems and applications prior to installation
• Provides efficient help desk support as needed
• Participates in on-call availability for off-hours support
• Uses proper greeting while communicating via phone support documenting all user requests and resolutions
• Analyzes error conditions that arise during live operation
• Confers on a timely basis with vendors, manuals, and other documentation to troubleshoot the best solutions
• Conducts parallel testing to analyze and improve end user production efficiency
• Evaluates current resources and determines technical solutions
• Researches all knowledge bases to determine probable causes while documenting solutions to peers
• Monitors the request for service board and independently opens work orders to solve technical problems
• Utilizes established networking tools provided for troubleshooting issues
• Escalates support as needed and timely to fully restore system functionality
• Diagnoses and escalates system support when needed to the appropriate technical support personnel to resolve issues more efficiently
• Documents accurately all tasks performed to rectify the given situation prior to second level support escalation
• Assists in the communication of system restoration with second level assistance and effective oral or written communication
• Educates end users to conform to Information Services policies for acceptable hardware or software in organization
• Trains end users in the use of new hardware and/or software
• Advises, instructs, or acquaints system end users in the use of their hardware, software, applications, and operating system
• Performs other duties as assigned and possesses a willingness to adapt to changing department/company demands

Benefits

• We offer a wide range of benefits to our employees; Medical with HRA, Dental, Vision, 401k, LTD, and Life Ins.
• Other great benefits include 9 ½ paid holidays, vacation, and sick pay

IEW Construction Group, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.