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Patient Support Agent/Remote Call Center Representative

IDEAL Personnel Services Orlando ,FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Patient Support Agents

 FULLY REMOTE customer service role working for a large fast growing healthcare organization. Below are some more details about the role. 

Qualifications/Required Experience: 

  • 3-5 years of experience preferred

  • Previous fully remote customer service experience highly preferred

  • Healthcare experience is highly preferred, not required 

  • Computer skills, including navigating multiple open tabs, systems, and processes  

  • Intermediate to advanced MS Office skills, mainly in Excel.

  • High School Diploma required; Associates preferred

 

Required Competencies:  

  • Exceptional Leadership: a constant motivator who leads with kindness and authority, empowers staff through knowledge and transparency, maintains a friendly and professional disposition with all levels of employment.  

  • Dependability: Being reliable and punctual and following through on commitments.  Making arrangements in advance when taking allowable days off.  Promptly notifying employer when illness or other serious events may cause tardiness or inability to show up for work.  

  • Initiative: Being proactive rather than reactive both in thought and action.  Being a self-starter rather than waiting for direction from others.  Seeking out opportunities for continuous learning in order to expand one’s role and increase one’s contribution on the job.  

  • Collaborative Approach: creates an atmosphere in which people work together enthusiastically and cooperatively to produce outstanding results.  

  • Thrives in a Diverse environment; is inclusive and accepting of all internal and external individuals that we service, is receptive and open to ideas and innovations, and promotes outside of the box thinking and utilizes these areas effectively in strategic planning and problem-solving.  

  • Compassionate; mission-oriented, all efforts made in the vein of optimal patient care, successful in promoting a family-oriented work culture amongst staff.   

  • Customer Service oriented; both internally and externally, at all levels.  

  • Flexible; supports and promotes a relaxed, though highly productive, work environment that maintains the entrepreneurial atmosphere the company was built on and successfully maintains this original grass roots outlook of the company through rapid expansion, growth, and change.   
     

Essential Functions and Performance Standards 

  • Answering and managing an average of 75-100 inbound/outbound calls per day in a timely manner

  • Promptly answering emails and online chats messages in accordance with company KPIs

  • Scheduling appointments using computerized scheduling systems

  • Resolve patient issues and consistently meet or exceed patient’s service expectations

  • Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information

  • New patient registration, healthcare insurance verification and scheduling

  • Adhering to department Quality Assurance Program and Core Values

  • Meet performance goals established for the position in the areas of: efficiency, call quality, attendance, calls per day, patient satisfaction

  • Communicates all critical and/or functional concerns to the Manager and makes recommendations for solutions.

  • Must be proficient in MS Office and Office 365

  • Ability to react well under pressure and treat others with respect

  • Provide Support, patience, and compassionate customer service to the lives we serve

  • Ability to multi-task and problem-solve

  • Acceptable and reliable attendance and punctuality

  • Adhere to Company policies regarding the confidentiality

  • Any and all other tasks as assigned

 

Location: Flexible 

Schedule: 2 options:

  • Mon - Friday 6:00am - 2:30pm CST; Sat (once per month) 7:00am - 11:00am.  
  • Mon, Tues, Thurs 10:30am-7pm, Wed 1:30pm-10pm, Fri 7:30am-4pm, Sat (once per month) from 7am - 11am.


Spanish Bilingual is highly preferred

Salary: $35,360

Full time, long term opportunity. Health, Dental, Vision, and other wonderful benefits. 

Company Description
IDEAL Personnel Services is one of the leading Staffing Agencies in South Florida dedicated solely to fulfilling your temporary and permanent staffing needs. As professionals in the industry, we are confident in our ability to find the most qualified IDEAL personnel for all your short term and long term positions in their respective field.

IDEAL Personnel Services

IDEAL Personnel Services is one of the leading Staffing Agencies in South Florida dedicated solely to fulfilling your temporary and permanent staffing needs. As professionals in the industry, we are confident in our ability to find the most qualified IDEAL personnel for all your short term and long term positions in their respective field.

Address

Orlando, FL
USA

Website