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Customer Service Representative

IDEAL Personnel Services Boca Raton ,FL
  • Posted: 12 days ago
  • $15 Hourly
  • Full-Time
Job Description

Customer Service Representative

Essential Duties and Responsibilities

  • Receives inbound customer calls and reviews placed orders by collecting and verifying information.
  • Works with new customers to verify addresses, collecting emergency information including responders.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in our internal CRM.
  • Resolve customers' service or billing complaints by performing activities such as initiating exchange of merchandise, refunds, or adjustments.
  • Checks to ensure that appropriate changes were made to resolve customers' problems and/or that any open issues have been resolved.
  • Fills out contract forms, prepares change of address records, collects emergency information (including responders), and issues discontinuance orders.
  • Handle inbound Customer Service calls from CS queue.
  • Confer with customers by telephone to provide additional information about products or services, modify orders, cancel accounts, or obtain details of complaints.
  • Documents complaints concerning billing or service rendered, referring complaints to designated departments for investigation.
  • Maintain superior knowledge of our products, services, shipping and billing practices to ensure that information communicated to the customer is accurate and complete.
  • Delivers legendary service.

Incredible Offers

  • Bonus & Incentive Opportunities
  • Coaching Sessions (weekly/monthly) with Supervisors and Managers
  • Monthly training sessions/Lunch and Learns with peers and Supervisors
  • Health, Dental & Vision Benefits
  • 401(k) Plan (with match)
  • Company-Paid Basic Life, Short & Long-term disabilities
  • Holiday/Paid Time Off

Qualifications

  • Associate's degree or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Fluency of the English language is required.
  • Computer Skills - to perform this job successfully, an individual should have knowledge of CRM Software; Internet Explorer, Microsoft Outlook, Excel, Word.
  • Type 60 WPM
  • Ability to work in shifts/weekends/flexible hours
  • High volume call center experience is a must
  • Fluency in Spanish is a plus


Location: Boca Raton
Schedule: Flexible
Spanish bilingual is a plus
Hourly Rate: $14.75hr

 

 

#ZRIDEAL

Company Description
IDEAL Personnel Services is one of the leading Staffing Agencies in South Florida dedicated solely to fulfilling your temporary and permanent staffing needs. As professionals in the industry, we are confident in our ability to find the most qualified IDEAL personnel for all your short term and long term positions in their respective field.

IDEAL Personnel Services

IDEAL Personnel Services is one of the leading Staffing Agencies in South Florida dedicated solely to fulfilling your temporary and permanent staffing needs. As professionals in the industry, we are confident in our ability to find the most qualified IDEAL personnel for all your short term and long term positions in their respective field.

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