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Customer Service Representative - Healthcare

IDEAL Personnel Services Nashville, TN
  • Expired: over a month ago. Applications are no longer accepted.

Call Center Representative


  • Bilingual Spanish/English preferred, not required
  • Answering and managing an average of 75-100 incoming and outgoing calls/voicemails on a daily basis in a timely and accurate fashion.
  • Provide support and compassionate customer service for the thousands of lives we service.
  • Schedule appointments using computerized scheduling systems.
  • Resolve patient issues and consistently meet or exceed patient’s service expectations.
  • Maintain accurate patient accounts by obtaining, recording and updating personal/financial/insurance information.
  • Protecting patient confidentiality.
  • Any and all other tasks or projects, as assigned.


  • High School or better is preferred


Candidates for this position should possess a high level of customer service, an understanding of the needs of our patients, excellent interpersonal and communication skills, high attention to detail, and the ability to work in a fast paced environment. In addition to the above skills, all candidates should meet the following requirements:

• Bilingual Spanish/English preferred, not required

• At least 1 year experience in a medical office setting with moderate to high call volume (preferred)

• High school diploma or GED (preferred)

• Proven MS Office Suite experience, specifically with Excel (preferred)

• Knowledge of healthcare/medical terminology (preferred)

• Knowledge of and strict adherence to HIPAA (preferred)

Position: Call Center Representative

Location: Nashville, TN

Hourly Rate: $17hr

Hours (Training): Mon-Thurs 8:30am-5pm, Fri 7:30am-4pm.

Hours (After training): Mon, Tues, Thurs 10:30am-7pm, Wed 1:30pm-10pm, Fri 7:30am-4pm, Sat (once per month) from 7am-11am.

IDEAL Personnel Services

IDEAL Personnel Services is one of the leading Staffing Agencies in South Florida dedicated solely to fulfilling your temporary and permanent staffing needs. As professionals in the industry, we are confident in our ability to find the most qualified IDEAL personnel for all your short term and long term positions in their respective field.


Nashville, TN