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Assistant Site Manager

ICWG Mannsdale, MS
  • Posted: October 17, 2018
  • Full-Time

Assistant Site Manager





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Job Details

Job Location
Madison - New Mannsdale - Madison Mannsdale, MS

Position Type
Full Time

Job Shift
Varied

Job Category
Management

Description

The Assistant Site Manager is responsible for assisting the Site Manager with directing the activity of a car wash location through leading and supporting a site team that delivers a quality customer experience.
Responsibilities:

  • Direct and supervise employees in the absence of the Site Manager
  • Execute open & close duties and follow designated procedures
  • Assist with training employees
  • Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures
  • Address customer complaints in the absence of the Site Manager
  • Escalate customer complaints to the Site Manager when appropriate
  • Assist with cash management in the absence of the Site Manager
  • Be polite and available to address all customer concerns and handle them in a professional manner
  • Always be ready to assist customers with menu options and payment
  • Provide customers with information and benefits of the fast pass program
  • Guide cars onto the track with a focused, pleasant, and competent demeanor
  • Perform visual inspections of the condition of each vehicle prior to entering the tunnel
  • Be proficient with all policies and procedures and able to perform them on a daily basis as needed and ensure the same for all other employees
  • Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized
  • Keep vacuums unclogged, hoses hung properly, and trash cans emptied
  • Work safely and report safety or maintenance issues to management
  • Other duties as assigned

Qualifications, Skills & Experience
  • Must be highly energetic, hard-working and goal oriented
  • Excellent customer service skills required
  • Proven communication and leadership skills are a must
  • Must be at least 18 years old
  • Degree or certification preferred
  • Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays
  • Previous supervisory experience in a customer service industry
  • Proficient with computers including Microsoft Office
  • Previous POS systems/cashier experience
  • Ability to work outdoors in ALL weather conditions


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ICWG

Address

Mannsdale, MS
USA

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